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X-WR-CALDESC:Events for TechFluent Academy
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DTSTART;TZID=America/Chicago:20260401T090000
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DTSTAMP:20260513T152539
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UID:6543-1775034000-1775059200@techfluentacademy.org
SUMMARY:2026 Cohort: Intro to Customer Service (rescheduled\, TBD)
DESCRIPTION:Introduction to Customer Service \nIn this session\, we will explain the Customer Service apps\, what for and how they are used in the Modern Workplace. By the end of this course\, you will be able to navigate the entire module and understand all of the Customer Service Apps. You will be introduced to the Common Terms and features of the Customer Service App. You will learn the commonly used tables and features in the Common Service area of the Customer Service Center. You will be given a tour of the Customer Service Admin Center. You will review the Customer Service Default Business Process Flow including Service Level Agreements and Entitlements\, Knowledge Base Articles\, Queues and Routing Rules. And\, finally\, you will be introduced to the Customer Service Workspace App. \nThis course was developed by Michael Hauck of congruentX.
URL:https://techfluentacademy.org/event/2026-cohort-intro-to-customer-service/
CATEGORIES:2026 Cohort,CE-Power Platform Certification Track,Live Virtual
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260403T090000
DTEND;TZID=America/Chicago:20260403T160000
DTSTAMP:20260513T152539
CREATED:20251027T183435Z
LAST-MODIFIED:20251223T184052Z
UID:6545-1775206800-1775232000@techfluentacademy.org
SUMMARY:2026 Cohort: Intro to Customer Insight - Journeys\, with Sissy Bottcher
DESCRIPTION:Intro to Customer Insight – Journeys \n with Sissy Bottcher  \nDynamics Customer Engagement Expert at Avanade.  \nIn this session\, we will introduce you to the Customer Insight – Journeys Module (what used to be known as the Marketing Module). At the completion of this course you will understand Marketing concepts and personas within the D365CE business application. You will understand the D365 Customer Insights – Journeys capabilities. You will get hands on with Generative AI journey design and marketing emails\, SMS message creation and push notifications\, customer segments\, event management\, landing pages and much more! And\, we will build your confidence in speaking to and creating marketing automation with D365CE Customer Insights – Journeys. \nThis course was developed by Adam Hallbeck of Microsoft.
URL:https://techfluentacademy.org/event/2026-cohort-intro-to-customer-insight-journeys/
CATEGORIES:2026 Cohort,CE-Power Platform Certification Track,Live Virtual
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260408T090000
DTEND;TZID=America/Chicago:20260408T160000
DTSTAMP:20260513T152539
CREATED:20251027T183716Z
LAST-MODIFIED:20251223T184146Z
UID:6549-1775638800-1775664000@techfluentacademy.org
SUMMARY:2026 Cohort: Intro to Project Operations\, with Sissy Bottcher
DESCRIPTION:Introduction to Project Operations \n with Sissy Bottcher  \nDynamics Customer Engagement Expert at Avanade.  \nIn this session\, you’ll learn how Microsoft Project Operations fits into the Modern Workplace and how leverage this business application to optimize project management and automate critical business processes. We will explore key features such as resource allocation\, financial setup\, and workflow automation to enhance operational efficiency. You will see demos using project templates\, defining business rules\, and customizing configurations to meet specific organizational needs. By the end of the session\, you will understand why businesses want to use Project Operations for seamless execution and improved collaboration and you will be able to configure the baseline functionality of the App. \nKey takeaways: \n\nUnderstand the primary features and benefits of the Project Operations App and how it is used in the Modern Workplace\nUnderstand how CoPilot can be deployed to work within the Project Operations App natively\nUnderstand the baseline configurations to stand up a Project Operations App\nPractice configuring key areas of the Project Operations App\nUnderstand inter-dependencies of the App for better approaches to business requirements design discussions
URL:https://techfluentacademy.org/event/intro-to-project-operations-with-ashley-steiner-microsoft-mvp-copy/
CATEGORIES:2026 Cohort,CE-Power Platform Certification Track,Live Virtual
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260410T090000
DTEND;TZID=America/Chicago:20260410T160000
DTSTAMP:20260513T152539
CREATED:20251027T183812Z
LAST-MODIFIED:20251223T184206Z
UID:6552-1775811600-1775836800@techfluentacademy.org
SUMMARY:2026 Cohort: Intro to Field Service App
DESCRIPTION:Introduction to Field Service App \nIn this session\, we will introduce the Field Service App and explain how and why this module is used by the Modern Workplace. We will share real world use cases and discuss the difference between Field Service versus Connected Field Service. You will learn each of the Field Service components – Work Orders\, Assets\, Inventory Management and Scheduling. We will then provide a detailed demo of the Field Service from the perspective of the Work Order Workflow as well as the Self-Scheduling Portal. When this course is complete\, you will have a detailed understanding of the Field Service App and know when it is appropriate to deploy this solution and how best to configure the default components for successful delivery. \nThis course was developed by William McLendon\, MVP of RSM US LLP. \n 
URL:https://techfluentacademy.org/event/2026-cohort-intro-to-field-service-app/
CATEGORIES:2026 Cohort,CE-Power Platform Certification Track,Live Virtual
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260414T100000
DTEND;TZID=America/Chicago:20260414T110000
DTSTAMP:20260513T152539
CREATED:20251027T184209Z
LAST-MODIFIED:20260413T161700Z
UID:6554-1776160800-1776164400@techfluentacademy.org
SUMMARY:2026 Cohort: CE/Power Platform Project Preparation
DESCRIPTION:CE/Power Platform Project Preparation  \nProjects will be due April 29 – May 1\, 2026. \nThis session will be recorded for those who cannot attend. In this session\, we will explain the expectations of your Capstone Project and assign the Groups you will be working in to deliver your Projects. \n 
URL:https://techfluentacademy.org/event/2026-cohort-ce-power-platform-project-preparation/
CATEGORIES:2026 Cohort,CE-Power Platform Certification Track,Live Virtual
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260416T090000
DTEND;TZID=America/Chicago:20260416T160000
DTSTAMP:20260513T152539
CREATED:20251027T152356Z
LAST-MODIFIED:20260105T134640Z
UID:6477-1776330000-1776355200@techfluentacademy.org
SUMMARY:2026 Cohort: Introduction to Microsoft's Success by Design
DESCRIPTION:Introduction to Success by Design \nIn this session\, we will introduce you to Microsoft’s premier FastTrack methodology agnostic delivery tool to ensure successful solution implementation end users and Microsoft Partners. Participants will explore the Success by Design framework and its pivotal role in guiding Dynamics 365 implementations. You will receive an in-depth review of key project phases\, best practices\, and FastTrack techniques\, as well as gain practical strategies for planning\, execution\, and risk mitigation of projects on which you participate. The course will also emphasize solution architecture\, governance\, and compliance\, ensuring secure and efficient deployments. Hands-on workshops will provide an opportunity to assess scalability and performance\, while real-world case studies will prepare participants for implementation challenges. By the end of the session\, learners will be equipped with actionable insights to optimize solution design\, development\, and deployment. \n 
URL:https://techfluentacademy.org/event/2026-cohort-introduction-to-microsofts-success-by-design/
CATEGORIES:2026 Cohort,Consulting Fundamentals,Live Virtual
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260417T090000
DTEND;TZID=America/Chicago:20260417T160000
DTSTAMP:20260513T152539
CREATED:20251027T152546Z
LAST-MODIFIED:20260105T134731Z
UID:6478-1776416400-1776441600@techfluentacademy.org
SUMMARY:2026 Cohort: Introduction to Microsoft's Success by Design - Day 2
DESCRIPTION:Introduction to Success by Design \nIn this session\, we will introduce you to Microsoft’s premier FastTrack methodology agnostic delivery tool to ensure successful solution implementation end users and Microsoft Partners. Participants will explore the Success by Design framework and its pivotal role in guiding Dynamics 365 implementations. You will receive an in-depth review of key project phases\, best practices\, and FastTrack techniques\, as well as gain practical strategies for planning\, execution\, and risk mitigation of projects on which you participate. The course will also emphasize solution architecture\, governance\, and compliance\, ensuring secure and efficient deployments. Hands-on workshops will provide an opportunity to assess scalability and performance\, while real-world case studies will prepare participants for implementation challenges. By the end of the session\, learners will be equipped with actionable insights to optimize solution design\, development\, and deployment.
URL:https://techfluentacademy.org/event/2026-cohort-introduction-to-microsofts-success-by-design-day-2/
CATEGORIES:2026 Cohort,Consulting Fundamentals,Live Virtual
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260429T103000
DTEND;TZID=America/Chicago:20260429T160000
DTSTAMP:20260513T152539
CREATED:20251027T183559Z
LAST-MODIFIED:20260406T140430Z
UID:6547-1777458600-1777478400@techfluentacademy.org
SUMMARY:2026 Cohort: Intro to OmniChannel\, with Pat Petersen
DESCRIPTION:Introduction to OmniChannel \nwith Pat Petersen from RSM LLP \nIn this session\, we will introduce you to OmniChannel within D365CE which is another name for Contact Center. Contact Center is an extension of the Customer Center Module allowing multiple channels of communication in a single environment. The purpose of this session is to demonstrate what Microsoft is working to accomplish with this new experience by curating a Model-Driven App specifically to accomplish a customer service experience with multiple channels of communication. \n 
URL:https://techfluentacademy.org/event/2026-cohort-intro-to-omnichannel/
CATEGORIES:2026 Cohort,CE-Power Platform Certification Track,Live Virtual
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
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