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DTSTART;TZID=America/Chicago:20251014T090000
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UID:6127-1760432400-1760457600@techfluentacademy.org
SUMMARY:Sales\, Marketing and Customer Service Co-Pilot\, with Simon Wang
DESCRIPTION:Sales\, Marketing and Customer Service Co-Pilot \nwith Simon Wang \nAI Business Solution Engineer at Microsoft \nThis hands-on course equips professionals with the skills to harness Microsoft Copilot across sales\, marketing\, and customer service functions. Participants will learn how to streamline workflows\, personalize customer engagement\, and drive data-informed decisions using AI-powered tools embedded in Dynamics 365. \nThrough real-world scenarios and guided practice\, learners will explore how Copilot enhances productivity—from drafting compelling marketing content and analyzing campaign performance to generating sales insights and resolving customer inquiries with speed and precision. \nBy the end of the course\, participants will be able to: \n\nAutomate routine tasks and communications across CRM and marketing platforms\nUse Copilot to extract actionable insights from customer data and sales pipelines\nGenerate persuasive content for campaigns\, proposals\, and customer outreach\nImprove customer service responsiveness and personalization using AI assistance\nIntegrate Copilot into daily workflows for consistent\, scalable impact\n\n 
URL:https://techfluentacademy.org/event/sales-marketing-and-customer-service-co-pilot/
LOCATION:Sabathani Community Center\, 310 E. 38th Street\, Minneapolis\, MN\, 55409\, United States
CATEGORIES:2025 Cohort,CE-Power Platform Certification Track
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
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DTSTART;TZID=America/Chicago:20251015T090000
DTEND;TZID=America/Chicago:20251015T160000
DTSTAMP:20260424T134541
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UID:5709-1760518800-1760544000@techfluentacademy.org
SUMMARY:Co-Pilot Studio - PVA\, with Simon Wang
DESCRIPTION:Co-Pilot Studio\, Power Virtual Agents (2-Day Session) \nwith Simon Wang \nAI Business Solutions Engineer at Microsoft \nIn this session\, you’ll explore the fundamentals of Microsoft Copilot and Power Virtual Agents\, learning how they enhance user interactions and automate business processes. You’ll gain hands-on experience configuring and deploying chatbots\, integrating them into business applications to improve engagement. Discover how AI-driven automation can streamline workflows and boost efficiency\, while Copilot helps generate insights and support decision-making within tools like Microsoft Dynamics 365. You’ll also learn best practices for conversational AI\, ensuring clear and effective interactions. By connecting Power Virtual Agents with Microsoft Dataverse and Power Automate\, you’ll enable seamless data flow and automated actions. Customize chatbot functionalities for specific business needs and prepare for the Basic Business Application Certification with key concepts and exam strategies. \nThis course developed by Simon Wang\, of Microsoft.
URL:https://techfluentacademy.org/event/co-pilot-studio-pva/
LOCATION:Sabathani Community Center\, 310 E. 38th Street\, Minneapolis\, MN\, 55409\, United States
CATEGORIES:2025 Cohort,CE-Power Platform Certification Track
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
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DTSTART;VALUE=DATE:20251019
DTEND;VALUE=DATE:20251024
DTSTAMP:20260424T134541
CREATED:20250616T012718Z
LAST-MODIFIED:20251113T165712Z
UID:5740-1760832000-1761263999@techfluentacademy.org
SUMMARY:Community Summit - Orlando\, FL
DESCRIPTION:     \nCommunity Summit North America is the largest independent innovation\, learning\, and training event of the Microsoft Business Applications ecosystem. You’ll get real-world tips & tricks and advanced strategies around the issues you’re tackling in this changing business landscape. Summit NA has hundreds of informative and educational sessions to deliver end-to-end learning around all versions of Dynamics 365 FO/AX\, CE/CRM & BC/NAV\, Dynamics GP & SL\, and the Microsoft Power Platform. \nEach year\, Dynamics Communities\, a Major Community Sponsor of TechFluent Academy\, generously sponsors up to 10 Learners to attend the Summit as a learning and networking opportunity. In the past\, many of those in attendance have left the Summit with job offers. Many return as speakers in future years\, elevating their visibility in the marketplace and lighting their careers on fire!
URL:https://techfluentacademy.org/event/community-summit-orlando-fl/
LOCATION:Gaylord Palms Resort\, Kissimee\, Florida\, United States
CATEGORIES:2025 Cohort,CE-Power Platform Certification Track,Consulting Fundamentals,Microsoft Fundamentals,Tech Fundamentals Class
ORGANIZER;CN="Dynamics Communities":MAILTO:summitna@dynamiccommunities.com
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