BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//TechFluent Academy - ECPv6.15.11//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-ORIGINAL-URL:https://techfluentacademy.org
X-WR-CALDESC:Events for TechFluent Academy
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:America/Chicago
BEGIN:DAYLIGHT
TZOFFSETFROM:-0600
TZOFFSETTO:-0500
TZNAME:CDT
DTSTART:20250309T080000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0500
TZOFFSETTO:-0600
TZNAME:CST
DTSTART:20251102T070000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0600
TZOFFSETTO:-0500
TZNAME:CDT
DTSTART:20260308T080000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0500
TZOFFSETTO:-0600
TZNAME:CST
DTSTART:20261101T070000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0600
TZOFFSETTO:-0500
TZNAME:CDT
DTSTART:20270314T080000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0500
TZOFFSETTO:-0600
TZNAME:CST
DTSTART:20271107T070000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260708T090000
DTEND;TZID=America/Chicago:20260708T160000
DTSTAMP:20260606T083618
CREATED:20251030T153735Z
LAST-MODIFIED:20251223T185420Z
UID:6616-1783501200-1783526400@techfluentacademy.org
SUMMARY:2026 Cohort: Self-Study - D365CE Item by Item Training - Customer Service App
DESCRIPTION:  \nSelf-Study: D365CE Item by Item Training – Customer Service App \nPerfect for those new to customer support systems\, the Customer Service curriculum introduces learners to the basics of managing customer issues with Dynamics 365. With 45 micro-courses tailored to beginners\, it builds core skills needed to navigate service workflows\, resolve cases\, and support customers effectively. \n\nLearn the structure and purpose of customer service cases\nUnderstand how to search and use a knowledge base to resolve issues\nGet introduced to Service Level Agreements (SLAs) and how they work\nExplore tools for tracking customer communications and case progress\nGain visibility into how agents and teams collaborate within the system\n\nBy the end of this curriculum\, first-time users will feel confident using D365 to handle and track customer service interactions.
URL:https://techfluentacademy.org/event/2026-cohort-self-study-d365ce-item-by-item-training-customer-service-app/
CATEGORIES:2026 Cohort,CE-Power Platform Certification Track
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260710T090000
DTEND;TZID=America/Chicago:20260710T160000
DTSTAMP:20260606T083618
CREATED:20251030T154259Z
LAST-MODIFIED:20251223T185443Z
UID:6620-1783674000-1783699200@techfluentacademy.org
SUMMARY:2026 Cohort: Self-Study - D365CE Item by Item Training - Field Service App
DESCRIPTION:  \nSelf-Study: D365CE Item by Item Training – Field Service App \nThe Field Service curriculum is built for individuals with no prior experience in Dynamics 365 or field operations systems. It walks learners through the foundational concepts of delivering service in the field\, managing technicians\, and using technology to improve efficiency. \n\nUnderstand what work orders are and how they’re created and completed\nLearn how dispatchers assign tasks and optimize technician schedules\nGet introduced to managing service parts\, assets\, and customer equipment\nExplore how service agreements are created and used for recurring work\nBecome familiar with mobile tools used by field staff on the go\n\nThis set of 56 beginner-level micro-courses ensures learners are well-prepared to support and deliver field service using Dynamics 365.
URL:https://techfluentacademy.org/event/2026-cohort-self-study-d365ce-item-by-item-training-field-service-app/
CATEGORIES:2026 Cohort,CE-Power Platform Certification Track
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
END:VCALENDAR