2026 Cohort: Self-Study - D365CE Item by Item Training - Customer Service App
2026-07-08 09:00 - 16:00 (America/Chicago)
Self-Study: D365CE Item by Item Training – Customer Service App
Perfect for those new to customer support systems, the Customer Service curriculum introduces learners to the basics of managing customer issues with Dynamics 365. With 45 micro-courses tailored to beginners, it builds core skills needed to navigate service workflows, resolve cases, and support customers effectively.

Learn the structure and purpose of customer service cases
Understand how to search and use a knowledge base to resolve issues
Get introduced to Service Level Agreements (SLAs) and how they work
Explore tools for tracking customer communications and case progress
Gain visibility into how agents and teams collaborate within the system

By the end of this curriculum, first-time users will feel confident using D365 to handle and track customer service interactions.

2026 Cohort: Self-Study - D365CE Item by Item Training - Field Service App
2026-07-10 09:00 - 16:00
Self-Study: D365CE Item by Item Training – Field Service App
The Field Service curriculum is built for individuals with no prior experience in Dynamics 365 or field operations systems. It walks learners through the foundational concepts of delivering service in the field, managing technicians, and using technology to improve efficiency.

Understand what work orders are and how they’re created and completed
Learn how dispatchers assign tasks and optimize technician schedules
Get introduced to managing service parts, assets, and customer equipment
Explore how service agreements are created and used for recurring work
Become familiar with mobile tools used by field staff on the go

This set of 56 beginner-level micro-courses ensures learners are well-prepared to support and deliver field service using Dynamics 365.
