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SUMMARY:Sales\, Marketing and Customer Service Co-Pilot\, with Simon Wang
DESCRIPTION:Sales\, Marketing and Customer Service Co-Pilot \nwith Simon Wang \nAI Business Solution Engineer at Microsoft \nThis hands-on course equips professionals with the skills to harness Microsoft Copilot across sales\, marketing\, and customer service functions. Participants will learn how to streamline workflows\, personalize customer engagement\, and drive data-informed decisions using AI-powered tools embedded in Dynamics 365. \nThrough real-world scenarios and guided practice\, learners will explore how Copilot enhances productivity—from drafting compelling marketing content and analyzing campaign performance to generating sales insights and resolving customer inquiries with speed and precision. \nBy the end of the course\, participants will be able to: \n\nAutomate routine tasks and communications across CRM and marketing platforms\nUse Copilot to extract actionable insights from customer data and sales pipelines\nGenerate persuasive content for campaigns\, proposals\, and customer outreach\nImprove customer service responsiveness and personalization using AI assistance\nIntegrate Copilot into daily workflows for consistent\, scalable impact\n\n 
URL:https://techfluentacademy.org/event/sales-marketing-and-customer-service-co-pilot/
LOCATION:Sabathani Community Center\, 310 E. 38th Street\, Minneapolis\, MN\, 55409\, United States
CATEGORIES:2025 Cohort,CE-Power Platform Certification Track
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
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