Self Study: Intros to Data Analytics & Dataverse
2025-07-21 09:00 - 12:30 (America/Chicago)
Introduction to Career Skills in Data Analytics (2.5 hours)
Are you ready to take the first step on your journey as a data analyst? Whatever your goals, you don’t need a background in computer science to get started today. In this course, instructor Robin Hunt gives you a comprehensive, behind-the-scenes look at what it’s really like to be a data analyst, from wielding data concepts and business intelligence skills, to landing your first role and advancing your career.
Explore the power of data and data analysis to develop a better understanding of the role. Learn about business intelligence, data-driven decision-making, data collection methods, discovery, and interpretation, as well as how to structure, assess, and transform data using core functions in Excel and Power BI. Gather insights from Robin on modeling, visualization, and mapping out the job market as an early-career analyst. By the end of this course, you’ll have the skills you need to set out on a new career path and tackle the Microsoft GSI Data Analytics certification exam.

Intro to the Dataverse (1 hours)
The Microsoft Dataverse is a customizable universe of table and column definitions developed by Microsoft as part of an open data initiative with Adobe and SAP, aimed at creating a collection of standard business entities. Formerly called the Common Data Service, the Dataverse provides consistency when developing applications, storing data within an organization, managing data transfers between organizations, and makes it easier to develop business applications. In this course, Gini von Courter shows how to use the Dataverse to create data-rich applications for Dynamics, SharePoint, and Office 365. She covers topics like how to set up Dataverse, create data flows between applications, and create basic apps using Power Apps. As Gini shows, using a Dataverse database means you don’t need to spend as much time designing a data structure, and instead can focus on building applications and workflows.

Self-Study: Intro to M365
2025-07-21 15:00 - 17:00
Intro to M365 (1.5 hours)
Get a tour of Microsoft 365, the cloud version of Microsoft Office. In this course, join instructor David Rivers as he shows how to access your M365 account and work with apps in both the desktop and browser versions. David demonstrates how to create and work with files in OneDrive, build and maintain SharePoint sites, collaborate with Teams, and more. Along the way, he also gives an introduction to Microsoft 365 Copilot, the new premium AI-powered feature set rolled out for M365 subscribers.

Self Study: Mastering Microsoft Outlook
2025-07-22 09:00 - 14:30
Mastering Microsoft Outlook (5.5 hours)
Microsoft Outlook is the go-to mail and calendaring app for companies large and small. Become an Outlook power user and keep yourself and your team organized and more marketable to employers

Self-Study: Master One-Note and Forms Essentials
2025-07-23 09:00 - 16:30
Master Microsoft OneNote (4.5 hours)
Microsoft OneNote is one of the most popular digital note-taking apps, used in companies large and small. With this learning path, you can master OneNote and discover how to take notes more effectively and use them across your organization. Discover OneNote’s robust built-in features. Take notes more efficiently and save time with shortcuts. Master the powerful collaboration features of OneNote.
Microsoft Forms Essentials (2 hours)
Learn how to create surveys and quizzes quickly and easily with Microsoft Forms, which comes bundled in the Office 365 suite. Curt Frye begins by showing how to create a basic survey, including how to add different question types—multiple choice, open-ended text, rating, and more—add ranking options, and allow for file uploads. Next, Curt steps through creating quizzes, including adding quiz questions, assigning point values to questions, and adjusting quiz options. Once you’ve learned to create a basic survey or quiz, you can learn how to edit forms, share them with other users, adjust themes, and preview how your form will look on different platforms. Finally, Curt shows how to view and analyze your results.

Self-Study: Intro to Sharepoint & Master Microsoft Teams
2025-07-24 08:00 - 16:00
Intro to Sharepoint (2 hours)
In this course, Gini von Courter demonstrates the essential skills you need to work with SharePoint Online. Gini covers essential features such as log in, navigation, use of team and communication sites, editing and coauthoring documents, working with lists, integration with Microsoft 365, and document storage. She begins with basics like logging in and using the start page, then jumps into navigation, permissions, editing your profile, searching in SharePoint Online, posting news, and much more. Gini guides you through using the document library in SharePoint Online, as well as opening, editing, and saving a document. She shows you how to manage documents, view versions, share files, and more. Gini goes over how to use list apps in SharePoint, then finishes up with useful advice on integrating SharePoint Online with Teams and the SharePoint mobile app.
Master Microsoft Teams (4 of 10 hours)
Microsoft Teams is changing the way people communicate and collaborate at work. Learn to utilize the robust features included in Teams for text chats, channel conversations, file sharing, meetings, events, and more. Master Teams chats, channel conversations, and calls. Schedule, facilitate, and optimize Teams meetings. Leverage Teams to manage projects of any size.

Self-Study: Master Microsoft Teams
2025-07-28 09:00 - 16:00
Master Microsoft Teams (6 of 10 hours)
Microsoft Teams is changing the way people communicate and collaborate at work. Learn to utilize the robust features included in Teams for text chats, channel conversations, file sharing, meetings, events, and more. Master Teams chats, channel conversations, and calls. Schedule, facilitate, and optimize Teams meetings. Leverage Teams to manage projects of any size.

Self-Study: Master Microsoft Excel
2025-07-29 09:00 - 14:00
Master Microsoft Excel (5 of 13 hours)
Employers around the world cite Microsoft Excel as one of the most sought-after skills for any new hire. This learning path helps you become an Excel power user—covering everything from functions and formatting to PivotTables and dashboards. Master the powerful features and functions in Excel. Learn how to use Excel’s robust built-in formulas. Get up to speed on PivotTables, dashboards, and Power Query.

Intro to CE / CRM, with Kevin Bronke
2025-07-30 09:00 - 16:00 | Sabathani Community Center, 310 E. 38th Street, Minneapolis, MN, 55409, United States
Introduction to CE / CRM
with Kevin Bronke
In this session, we will introduce you to the the core concept of Customer Relationship Management (CRM) and its significance for modern business. We will explore the key benefits of CRM, including improved customer relationships, increased sales, and enhanced operational efficiency. And we will understand which jobs and roles within a business or organization use CRM systems and how. Digging deeper, we will explore how CRM platforms are utilized within an organization’s technical infrastructure to streamline business process, automate tasks, and foster collaboration across teams. And, we will discuss how you can leverage what you learn in this course to gain practical experience toward the first step in your career.
This course was designed by Felix Ndugwa, MSc. of Microsoft.

Real Life Use Cases, with Seth T. Bacon MVP
2025-07-31 13:00 - 16:00 | Sabathani Community Center, 310 E. 38th Street, Minneapolis, MN, 55409, United States
Real Life Use Cases
with Seth T. Bacon, MVP
Director of Innovation, Product and Strategy at RSM US LLP
In this session, we will review use cases for Customer Relationship Management Platforms in the Modern Workplace. By the end of this session, you will understand and have experienced why and how CRM works in a business today.
This course was developed by Felix Ndugwa, MSc. at Microsoft.
NOTE ABOUT Live Virtual Delivery of Class: This class will be delivered Live Virtual, which means the Instructor will not be present in the classroom. We strongly encourage all students to be present in the classroom as we will still have 2 Trainer Assistants present to assist with Lab Exercises and this material is quite intensive. However, if you feel you will learn best attending from a Virtual Location, you may make PRE-ARRANGEMENTS with the Program Manager 1 week in advance to attend Live Virtual. You are expected to be ENGAGED throughout the class – which means you will need to be commenting on the instruction, asking questions in the Chat and interacting throughout the entire day with responses and emojis to the instructor in the Chat. Failure to be engaged will require that you attend all future Live Virtual Classes in person. This is non-negotiable.

Dataverse / Relational Databases, with Wes Preston MVP
2025-08-04 09:00 - 16:00 | Sabathani Community Center, 310 E. 38th Street, Minneapolis, MN, 55409, United States
Dataverse / Relational Databases
with Wes Preston MVP
Owner / Principal Consultant at TrecStone
In this course, we will introduce you to the concept of a relational database and its primary functions of data storage and management. We will use use-cases to demonstrate the strengths and weaknesses between the the use of SharePoint versus Dataverse as the core database. When you complete this course, you will clearly understand Power Platform environments and their role in enabling responsible and maintainable application lifecycle management. And, you will understand how to properly architect tables, columns and proper relationships within the Dataverse.

Solutions & Solution Management, with Andrea Lange
2025-08-05 09:00 - 16:00 | Sabathani Community Center, 310 E. 38th Street, Minneapolis, MN, 55409, United States
Introduction to Solution Management & Application Lifecycle Management
with Andrea Lange
Technology Consulting Manager at RSM US LLP
In this session, we will introduce the concept of Solution Management as it applies within the Microsoft Ecosystem. At the completion of this course, you will understand the difference between unmanaged and managed solutions and when and why to use each type. We will discuss solution objects and components and practice the creation, modification, import and export. And, we will discuss the concepts around Application Lifecycle Management – what it is and how Solutions fit into ALM as a Best Practice. Reference Materials are provided.
This course was designed by Heidi Neuhauser of Reenhanced and has been enhanced by Andrea Lange of RSM.

Configuration in D365CE, with Andrea Lange
2025-08-06 09:00 - 16:00 | Sabathani Community Center, 310 E. 38th Street, Minneapolis, MN, 55409, United States
Configuration in D365CE
with Andrea Lange
Technical Consulting Manager at RSM US LLP
In this session, you will learn how to perform basic configurations in D365CE. This includes understanding the types of Columns, Forms and Views available to use and how they change the user experience. During Lab Time, you will practice creating Forms, Views and Columns in your practice environment. When you complete this course, you will understand and have experience in basic D365CE Configuration.
This course was designed by Matt Whitby of Stoneridge Software and has been enhanced by Andrea Lange of RSM US LLP.

Business Rules, BPFs, Workflows, Dataverse Low Code Plugins, with Nia Murphy, MCSA
2025-08-07 09:00 - 16:00 | Sabathani Community Center, 310 E. 38th Street, Minneapolis, MN, 55409, United States
Business Rules, BPFs, Workflows, Dataverse Low Code Plugins
with Nia Murphy, MCSA
Business Analyst at Globus, Family of Brands
In this session, you will learn what differentiates the Microsoft Business Applications from code-based solutions – the use of Business Rules, Business Process Flows, Workflows and Dataverse Low Code Plugins. When the course is complete, you will be able to define and develop a solution with business rules, business process flows, workflows and low code plugins. You will be able to identify common situations when you should use these non-code based solutions without the help of a developer guiding you.
This course was developed by Evan Haws of Avanade and was enhanced by Nia Murphy of Globus.
NOTE ABOUT Live Virtual Delivery of Class: This class will be delivered Live Virtual, which means the Instructor will not be present in the classroom. We strongly encourage all students to be present in the classroom as we will still have 2 Trainer Assistants present to assist with Lab Exercises and this material is quite intensive. However, if you feel you will learn best attending from a Virtual Location, you may make PRE-ARRANGEMENTS with the Program Manager 1 week in advance to attend Live Virtual. You are expected to be ENGAGED throughout the class – which means you will need to be commenting on the instruction, asking questions in the Chat and interacting throughout the entire day with responses and emojis to the instructor in the Chat. Failure to be engaged will require that you attend all future Live Virtual Classes in person. This is non-negotiable.

Model-Driven Apps, with Shane Bradley
2025-08-11 09:00 - 16:00 | Sabathani Community Center, 310 E. 38th Street, Minneapolis, MN, 55409, United States
Model-Driven Apps
with Shane Bradley
D365 Consulting Supervisor at RSM US LLP
In this session, you will learn why and when to leverage Model-Driven Apps with your D365CE System. We will discuss the Pros and Cons of Model-Driven Apps, the Licensing impact on your Platform and the various Use Cases in which they are appropriate. You will learn the Components and Features available for configuration within the Model-Driven App and all basic and intermediate customization capabilities. Finally, through a Hands-on Lab, you will Build a Model-Driven App yourself.
This course was designed by Jesse Bucholz of Stoneridge Software and enhanced with current features by Shane Bradley of RSM US LLP.

Intro to Power Platform, with Tad Thompson
2025-08-12 09:00 - 16:00 | Sabathani Community Center, 310 E. 38th Street, Minneapolis, MN, 55409, United States
Introduction to Power Platform
with Tad Thompson
Cloud Solution Architect at Microsoft
In this session, you will be introduced to the Power Platform and all elements involved in providing true digital transformation. At the end of this course you will understand how the Power Platform solves the issues of Budget Constraint, Time and Resource Constraint, Business Expectations, Automating Paper Processes, and how to use low-code solutions to Automate Complex Processes.

Intro to Power Apps, with Tad Thompson
2025-08-13 09:00 - 16:00, 2025-08-14 09:00 - 16:00 | Sabathani Community Center, 310 E. 38th Street, Minneapolis, MN, 55409, United States
Introduction to Power Apps (2-Day Session)
with Tad Thompson
Cloud Solution Architect at Microsoft

Data Management, with Zaini Sharif-Mohamed
2025-08-19 09:00 - 16:00 | Sabathani Community Center, 310 E. 38th Street, Minneapolis, MN, 55409, United States
Data Management
with Zaini Sharif-Mohamed
Microsoft Dynamics Consultant at Lana Partners
In this session, you will learn the key concepts and principles of data management within D365CE and the Power Platform. You will learn to import and export data within D365CE and the Power Platform (the Dataverse). You will learn to the configure Duplicate Detection and how that impacts the maintenance of data quality. You will learn to setup and review Auditing. Finally, the Instructor will provide key resources that will be invaluable for your career.
This course was developed by Tad Thompson, Cloud Solution Architect at Microsoft.

Intro to UX / UI, with Lenore Flower
2025-08-20 13:00 - 16:00 | Sabathani Community Center, 310 E. 38th Street, Minneapolis, MN, 55409, United States
Introduction to UX / UI
with Lenore Flower
CEO of Data Plumber
In this session, you will be introduced to the concepts of User Experience and User Interface, what they are and how they differ. By the end of the course, you will be able to describe what UX / UI design is and why it’s important for creating easy-to-use and visually appealing digital products. You will be able to explain the needs and preferences of users and how they influence the design of websites and apps. You will be able to define the basic steps involved in UX / UI design, including researching user needs, creating simple designs, and testing them with real users. You will be able to explain simple design principles like clarity, simplicity, and consistently, and how they help make digital products easier to use. And finally, you will be able to describe basic tools and techniques used in UX / UI design, such as sketching, wireframing, and using simple design software.
This course developed by Deb Lashua MCT, MCP, retired. Deb designed this course while working as a Business Applications Product Strategy Manager at RSM US LLP
NOTE ABOUT Live Virtual Delivery of Class: This class will be delivered Live Virtual, which means the Instructor will not be present in the classroom. We strongly encourage all students to be present in the classroom as we will still have 2 Trainer Assistants present to assist with Lab Exercises and this material is quite intensive. However, if you feel you will learn best attending from a Virtual Location, you may make PRE-ARRANGEMENTS with the Program Manager 1 week in advance to attend Live Virtual. You are expected to be ENGAGED throughout the class – which means you will need to be commenting on the instruction, asking questions in the Chat and interacting throughout the entire day with responses and emojis to the instructor in the Chat. Failure to be engaged will require that you attend all future Live Virtual Classes in person. This is non-negotiable.

Intro to the Cloud & Azure, with Tad Thompson
2025-08-21 09:00 - 16:00 | Sabathani Community Center, 310 E. 38th Street, Minneapolis, MN, 55409, United States
Introduction to the Cloud & Azure
with Tad Thompson
Cloud Solution Architect at Microsoft
In this session, you will learn what Cloud Computing and Azure Services are and how they support the modern workplace. You will be able to explain the various methods of delivery of computing services over the internet. You will be able to understand and discern responsibility model for software by Cloud Provider type. You will understand the Cloud Models and all features they have to offer. You will be introduced to Azure Fundamentals and the features offered to support the modern workplace. And, you will be introduced to the types of jobs and careers available in this space in the event you are interested in pursuing this career journey. The instructor will make several resources available to you to help jumpstart your career.
This course was developed by Tad Thompson at Microsoft.

Power Automate, with Sam Stern
2025-08-25 09:00 - 16:00 | Sabathani Community Center, 310 E. 38th Street, Minneapolis, MN, 55409, United States
Power Automate (3-Day Session)
with Sam Stern
Technology Consulting Supervisor at RSM US
In this session, you will learn how the Power Automate functionality within Microsoft 365 replaces the need for most code-based functionality in today’s business platforms. At the end of this course, you will be able to understand Power Automate’s role M365 and the different types of automation. We will explore business use cases for automating processes. You will create basic flows from scratch and leverage templates, understanding core components like triggers, actions, and control structures. You will connect to data sources (e.g. Sharepoint, OneDrive, Dataverse) and implement logic to manage data flow. You will utilize expressions and functions to add advanced logic and integrate features like approvals and notifications. And, finally you will learn to test, debug, publish and share techniques while adopting best practices for maintenance and iterative improvement.
This session was developed by Connor Ingram while employed at congruentX.

Power Automate - Day 2, with Sam Stern
2025-08-26 09:00 - 16:00 | Sabathani Community Center, 310 E. 38th Street, Minneapolis, MN, 55409, United States

Power Automate - Day 3, with Sam Stern
2025-08-27 09:00 - 16:00 | Sabathani Community Center, 310 E. 38th Street, Minneapolis, MN, 55409, United States

Intro to AI, with Prachi Mishra
2025-08-28 09:00 - 16:00 | Sabathani Community Center, 310 E. 38th Street, Minneapolis, MN, 55409, United States
Introduction to AI
with Prachi Mishra
AI Business Solutions Engineer at Microsoft
In this session, we will introduce you to the concept of Artificial Intelligence and provide a basic understanding of what it is and how it is used in our everyday life. By the end of this course, you will understand how and where AI is used in your personal life as well as how businesses are beginning to utilize AI the functionality. We will introduce the key types of AI – knowledge mining, machine learning, anomaly detection, computer vision and natural language processing. You will learn Microsoft’s Responsible AI Principles and the building blocks necessary to enact those Principles. Finally, we walk you through how AI (Co-Pilot) is embedded in D365CE and how it can be surfaced and utilized within the Platform to strengthen and automate the Modern Workplace. The Instructor will leave behind a great many resources to help you launch your career.

NOTE ABOUT Live Virtual Delivery of Class: This class will be delivered Live Virtual, which means the Instructor will not be present in the classroom. We strongly encourage all students to be present in the classroom as we will still have 2 Trainer Assistants present to assist with Lab Exercises and this material is quite intensive. However, if you feel you will learn best attending from a Virtual Location, you may make PRE-ARRANGEMENTS with the Program Manager 1 week in advance to attend Live Virtual. You are expected to be ENGAGED throughout the class – which means you will need to be commenting on the instruction, asking questions in the Chat and interacting throughout the entire day with responses and emojis to the instructor in the Chat. Failure to be engaged will require that you attend all future Live Virtual Classes in person. This is non-negotiable.

This course was developed by Kylie Kiser, Seth Bacon, MVP and Will McClendon, MVP of RSM US LLP.

Happy Labor Day!
2025-09-01

Sales Module Review, with Prachi Mishra
2025-09-03 09:00 - 16:00 | Sabathani Community Center, 310 E. 38th Street, Minneapolis, MN, 55409, United States
Sales Module Review
with Prachi Mishra
AI Business Solutions Engineer at Microsoft

In this session, we will review the D365CE Sales Module. When this module is complete, you will be able to navigate through the D365 Sales App. You will be able to identify key offerings in the D365 Sales Product. And you will understand the capabilities in the Sales Insights and Copilot for Sales Overview.

NOTE ABOUT Live Virtual Delivery of Class: This class will be delivered Live Virtual, which means the Instructor will not be present in the classroom. We strongly encourage all students to be present in the classroom as we will still have 2 Trainer Assistants present to assist with Lab Exercises and this material is quite intensive. However, if you feel you will learn best attending from a Virtual Location, you may make PRE-ARRANGEMENTS with the Program Manager 1 week in advance to attend Live Virtual. You are expected to be ENGAGED throughout the class – which means you will need to be commenting on the instruction, asking questions in the Chat and interacting throughout the entire day with responses and emojis to the instructor in the Chat. Failure to be engaged will require that you attend all future Live Virtual Classes in person. This is non-negotiable.

Intro to Customer Insight - Journeys with Zaini Sharif-Mohamed
2025-09-04 09:00 - 16:00 | Sabathani Community Center, 310 E. 38th Street, Minneapolis, MN, 55409, United States
Intro to Customer Insight – Journeys
with Zaini Sharif-Mohamed
Microsoft Dynamics Consultant at Lana Partners
In this session, we will introduce you to the Customer Insight – Journeys Module (what used to be known as the Marketing Module). At the completion of this course you will understand Marketing concepts and personas within the D365CE business application. You will understand the D365 Customer Insights – Journeys capabilities. You will get hands on with Generative AI journey design and marketing emails, SMS message creation and push notifications, customer segments, event management, landing pages and much more! And, we will build your confidence in speaking to and creating marketing automation with D365CE Customer Insights – Journeys.
This course was developed by Adam Hallbeck of Microsoft.

Intro to Customer Service, with Daniel Meindertsma MS, CSM
2025-09-08 09:00 - 16:00 | Sabathani Community Center, 310 E. 38th Street, Minneapolis, MN, 55409, United States
Introduction to Customer Service
with Daniel Meindertsma
Microsoft CE Senior Solution Architect at Centric Consulting
In this session, we will explain the Customer Service apps, what for and how they are used in the Modern Workplace. By the end of this course, you will be able to navigate the entire module and understand all of the Customer Service Apps. You will be introduced to the Common Terms and features of the Customer Service App. You will learn the commonly used tables and features in the Common Service area of the Customer Service Center. You will be given a tour of the Customer Service Admin Center. You will review the Customer Service Default Business Process Flow including Service Level Agreements and Entitlements, Knowledge Base Articles, Queues and Routing Rules. And, finally, you will be introduced to the Customer Service Workspace App.

NOTE ABOUT Live Virtual Delivery of Class: This class will be delivered Live Virtual, which means the Instructor will not be present in the classroom. We strongly encourage all students to be present in the classroom as we will still have 2 Trainer Assistants present to assist with Lab Exercises and this material is quite intensive. However, if you feel you will learn best attending from a Virtual Location, you may make PRE-ARRANGEMENTS with the Program Manager 1 week in advance to attend Live Virtual. You are expected to be ENGAGED throughout the class – which means you will need to be commenting on the instruction, asking questions in the Chat and interacting throughout the entire day with responses and emojis to the instructor in the Chat. Failure to be engaged will require that you attend all future Live Virtual Classes in person. This is non-negotiable.

This course was developed by Michael Hauck of congruentX.

Intro to Project Operations, with Ashley Steiner, Microsoft MVP
2025-09-09 09:00 - 16:00 | Sabathani Community Center, 310 E. 38th Street, Minneapolis, MN, 55409, United States
Introduction to Project Operations
with Ashley Steiner, Microsoft MVP
Director, Business Applications at Elevate Digital
In this session, you’ll learn how Microsoft Project Operations fits into the Modern Workplace and how leverage this business application to optimize project management and automate critical business processes. We will explore key features such as resource allocation, financial setup, and workflow automation to enhance operational efficiency. You will see demos using project templates, defining business rules, and customizing configurations to meet specific organizational needs. By the end of the session, you will understand why businesses want to use Project Operations for seamless execution and improved collaboration and you will be able to configure the baseline functionality of the App.
Key takeaways:

Understand the primary features and benefits of the Project Operations App and how it is used in the Modern Workplace
Understand how CoPilot can be deployed to work within the Project Operations App natively
Understand the baseline configurations to stand up a Project Operations App
Practice configuring key areas of the Project Operations App
Understand inter-dependencies of the App for better approaches to business requirements design discussions

NOTE ABOUT Live Virtual Delivery of Class: This class will be delivered Live Virtual, which means the Instructor will not be present in the classroom. We strongly encourage all students to be present in the classroom as we will still have 2 Trainer Assistants present to assist with Lab Exercises and this material is quite intensive. However, if you feel you will learn best attending from a Virtual Location, you may make PRE-ARRANGEMENTS with the Program Manager 1 week in advance to attend Live Virtual. You are expected to be ENGAGED throughout the class – which means you will need to be commenting on the instruction, asking questions in the Chat and interacting throughout the entire day with responses and emojis to the instructor in the Chat. Failure to be engaged will require that you attend all future Live Virtual Classes in person. This is non-negotiable.

Co-Pilot Studio - PVA, Day 2, with Simon Wang
2025-10-16 09:00 - 16:00 | Sabathani Community Center, 310 E. 38th Street, Minneapolis, MN, 55409, United States
Co-Pilot Studio, Power Virtual Agents (2-Day Session)
with Simon Wang
AI Business Solution Engineer at Microsoft
In this session, you’ll explore the fundamentals of Microsoft Copilot and Power Virtual Agents, learning how they enhance user interactions and automate business processes. You’ll gain hands-on experience configuring and deploying chatbots, integrating them into business applications to improve engagement. Discover how AI-driven automation can streamline workflows and boost efficiency, while Copilot helps generate insights and support decision-making within tools like Microsoft Dynamics 365. You’ll also learn best practices for conversational AI, ensuring clear and effective interactions. By connecting Power Virtual Agents with Microsoft Dataverse and Power Automate, you’ll enable seamless data flow and automated actions. Customize chatbot functionalities for specific business needs and prepare for the Basic Business Application Certification with key concepts and exam strategies.
This course developed by Simon Wang, of Microsoft.
