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DTEND;TZID=America/Chicago:20250826T160000
DTSTAMP:20260405T154014
CREATED:20250615T220627Z
LAST-MODIFIED:20251113T165713Z
UID:5694-1756198800-1756224000@techfluentacademy.org
SUMMARY:Power Automate - Day 2\, with Sam Stern
DESCRIPTION:Power Automate (3-Day Session) \nwith Sam Stern \nTechnology Consulting Supervisor at RSM US \nIn this session\, you will learn how the Power Automate functionality within Microsoft 365 replaces the need for most code-based functionality in today’s business platforms. At the end of this course\, you will be able to understand Power Automate’s role M365 and the different types of automation. We will explore business use cases for automating processes. You will create basic flows from scratch and leverage templates\, understanding core components like triggers\, actions\, and control structures. You will connect to data sources (e.g. Sharepoint\, OneDrive\, Dataverse) and implement logic to manage data flow. You will utilize expressions and functions to add advanced logic and integrate features like approvals and notifications. And\, finally you will learn to test\, debug\, publish and share techniques while adopting best practices for maintenance and iterative improvement. \nThis session was developed by Connor Ingram while employed at congruentX. \n 
URL:https://techfluentacademy.org/event/power-automate-day-2/
LOCATION:Sabathani Community Center\, 310 E. 38th Street\, Minneapolis\, MN\, 55409\, United States
CATEGORIES:2025 Cohort,CE-Power Platform Certification Track
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250827T090000
DTEND;TZID=America/Chicago:20250827T160000
DTSTAMP:20260405T154014
CREATED:20250615T220722Z
LAST-MODIFIED:20251113T165713Z
UID:5696-1756285200-1756310400@techfluentacademy.org
SUMMARY:Power Automate - Day 3\, with Sam Stern
DESCRIPTION:Power Automate (3-Day Session) \nwith Sam Stern \nTechnology Consulting Supervisor at RSM US \nIn this session\, you will learn how the Power Automate functionality within Microsoft 365 replaces the need for most code-based functionality in today’s business platforms. At the end of this course\, you will be able to understand Power Automate’s role M365 and the different types of automation. We will explore business use cases for automating processes. You will create basic flows from scratch and leverage templates\, understanding core components like triggers\, actions\, and control structures. You will connect to data sources (e.g. Sharepoint\, OneDrive\, Dataverse) and implement logic to manage data flow. You will utilize expressions and functions to add advanced logic and integrate features like approvals and notifications. And\, finally you will learn to test\, debug\, publish and share techniques while adopting best practices for maintenance and iterative improvement. \nThis session was developed by Connor Ingram while employed at congruentX.
URL:https://techfluentacademy.org/event/power-automate-day-3/
LOCATION:Sabathani Community Center\, 310 E. 38th Street\, Minneapolis\, MN\, 55409\, United States
CATEGORIES:2025 Cohort,CE-Power Platform Certification Track
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250828T090000
DTEND;TZID=America/Chicago:20250828T160000
DTSTAMP:20260405T154014
CREATED:20250615T222844Z
LAST-MODIFIED:20251113T165713Z
UID:5698-1756371600-1756396800@techfluentacademy.org
SUMMARY:Intro to AI\, with Prachi Mishra
DESCRIPTION:Introduction to AI \nwith Prachi Mishra  \nAI Business Solutions Engineer at Microsoft \nIn this session\, we will introduce you to the concept of Artificial Intelligence and provide a basic understanding of what it is and how it is used in our everyday life. By the end of this course\, you will understand how and where AI is used in your personal life as well as how businesses are beginning to utilize AI the functionality. We will introduce the key types of AI – knowledge mining\, machine learning\, anomaly detection\, computer vision and natural language processing. You will learn Microsoft’s Responsible AI Principles and the building blocks necessary to enact those Principles. Finally\, we walk you through how AI (Co-Pilot) is embedded in D365CE and how it can be surfaced and utilized within the Platform to strengthen and automate the Modern Workplace. The Instructor will leave behind a great many resources to help you launch your career. \n  \nNOTE ABOUT Live Virtual Delivery of Class: This class will be delivered Live Virtual\, which means the Instructor will not be present in the classroom. We strongly encourage all students to be present in the classroom as we will still have 2 Trainer Assistants present to assist with Lab Exercises and this material is quite intensive. However\, if you feel you will learn best attending from a Virtual Location\, you may make PRE-ARRANGEMENTS with the Program Manager 1 week in advance to attend Live Virtual. You are expected to be ENGAGED throughout the class – which means you will need to be commenting on the instruction\, asking questions in the Chat and interacting throughout the entire day with responses and emojis to the instructor in the Chat. Failure to be engaged will require that you attend all future Live Virtual Classes in person. This is non-negotiable. \n  \nThis course was developed by Kylie Kiser\, Seth Bacon\, MVP and Will McClendon\, MVP of RSM US LLP.
URL:https://techfluentacademy.org/event/intro-to-ai/
LOCATION:Sabathani Community Center\, 310 E. 38th Street\, Minneapolis\, MN\, 55409\, United States
CATEGORIES:2025 Cohort,CE-Power Platform Certification Track
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250901
DTEND;VALUE=DATE:20250902
DTSTAMP:20260405T154014
CREATED:20250615T223331Z
LAST-MODIFIED:20251113T165713Z
UID:5700-1756684800-1756771199@techfluentacademy.org
SUMMARY:Happy Labor Day!
DESCRIPTION:
URL:https://techfluentacademy.org/event/happy-labor-day/
CATEGORIES:2025 Cohort,Holiday
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250903T090000
DTEND;TZID=America/Chicago:20250903T160000
DTSTAMP:20260405T154014
CREATED:20250615T224202Z
LAST-MODIFIED:20251113T165713Z
UID:5703-1756890000-1756915200@techfluentacademy.org
SUMMARY:Sales Module Review\, with Prachi Mishra
DESCRIPTION:Sales Module Review  \nwith Prachi Mishra  \nAI Business Solutions Engineer at Microsoft \n  \nIn this session\, we will review the D365CE Sales Module. When this module is complete\, you will be able to navigate through the D365 Sales App. You will be able to identify key offerings in the D365 Sales Product. And you will understand the capabilities in the Sales Insights and Copilot for Sales Overview. \n  \nNOTE ABOUT Live Virtual Delivery of Class: This class will be delivered Live Virtual\, which means the Instructor will not be present in the classroom. We strongly encourage all students to be present in the classroom as we will still have 2 Trainer Assistants present to assist with Lab Exercises and this material is quite intensive. However\, if you feel you will learn best attending from a Virtual Location\, you may make PRE-ARRANGEMENTS with the Program Manager 1 week in advance to attend Live Virtual. You are expected to be ENGAGED throughout the class – which means you will need to be commenting on the instruction\, asking questions in the Chat and interacting throughout the entire day with responses and emojis to the instructor in the Chat. Failure to be engaged will require that you attend all future Live Virtual Classes in person. This is non-negotiable.
URL:https://techfluentacademy.org/event/sales-module-review/
LOCATION:Sabathani Community Center\, 310 E. 38th Street\, Minneapolis\, MN\, 55409\, United States
CATEGORIES:2025 Cohort,CE-Power Platform Certification Track
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250904T090000
DTEND;TZID=America/Chicago:20250904T160000
DTSTAMP:20260405T154014
CREATED:20250615T225241Z
LAST-MODIFIED:20251113T165713Z
UID:5705-1756976400-1757001600@techfluentacademy.org
SUMMARY:Intro to Customer Insight - Journeys with Zaini Sharif-Mohamed
DESCRIPTION:Intro to Customer Insight – Journeys \nwith Zaini Sharif-Mohamed \nMicrosoft Dynamics Consultant at Lana Partners \nIn this session\, we will introduce you to the Customer Insight – Journeys Module (what used to be known as the Marketing Module). At the completion of this course you will understand Marketing concepts and personas within the D365CE business application. You will understand the D365 Customer Insights – Journeys capabilities. You will get hands on with Generative AI journey design and marketing emails\, SMS message creation and push notifications\, customer segments\, event management\, landing pages and much more! And\, we will build your confidence in speaking to and creating marketing automation with D365CE Customer Insights – Journeys. \nThis course was developed by Adam Hallbeck of Microsoft.
URL:https://techfluentacademy.org/event/intro-to-customer-insight-journeys/
LOCATION:Sabathani Community Center\, 310 E. 38th Street\, Minneapolis\, MN\, 55409\, United States
CATEGORIES:2025 Cohort,CE-Power Platform Certification Track
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250908T090000
DTEND;TZID=America/Chicago:20250908T160000
DTSTAMP:20260405T154014
CREATED:20250615T231149Z
LAST-MODIFIED:20251113T165713Z
UID:5707-1757322000-1757347200@techfluentacademy.org
SUMMARY:Intro to Customer Service\, with Daniel Meindertsma MS\, CSM
DESCRIPTION:Introduction to Customer Service \nwith Daniel Meindertsma  \nMicrosoft CE Senior Solution Architect at Centric Consulting  \nIn this session\, we will explain the Customer Service apps\, what for and how they are used in the Modern Workplace. By the end of this course\, you will be able to navigate the entire module and understand all of the Customer Service Apps. You will be introduced to the Common Terms and features of the Customer Service App. You will learn the commonly used tables and features in the Common Service area of the Customer Service Center. You will be given a tour of the Customer Service Admin Center. You will review the Customer Service Default Business Process Flow including Service Level Agreements and Entitlements\, Knowledge Base Articles\, Queues and Routing Rules. And\, finally\, you will be introduced to the Customer Service Workspace App. \n  \nNOTE ABOUT Live Virtual Delivery of Class: This class will be delivered Live Virtual\, which means the Instructor will not be present in the classroom. We strongly encourage all students to be present in the classroom as we will still have 2 Trainer Assistants present to assist with Lab Exercises and this material is quite intensive. However\, if you feel you will learn best attending from a Virtual Location\, you may make PRE-ARRANGEMENTS with the Program Manager 1 week in advance to attend Live Virtual. You are expected to be ENGAGED throughout the class – which means you will need to be commenting on the instruction\, asking questions in the Chat and interacting throughout the entire day with responses and emojis to the instructor in the Chat. Failure to be engaged will require that you attend all future Live Virtual Classes in person. This is non-negotiable. \n  \nThis course was developed by Michael Hauck of congruentX.
URL:https://techfluentacademy.org/event/intro-to-customer-service/
LOCATION:Sabathani Community Center\, 310 E. 38th Street\, Minneapolis\, MN\, 55409\, United States
CATEGORIES:2025 Cohort,CE-Power Platform Certification Track
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250909T090000
DTEND;TZID=America/Chicago:20250909T160000
DTSTAMP:20260405T154014
CREATED:20250615T234952Z
LAST-MODIFIED:20251113T165713Z
UID:5717-1757408400-1757433600@techfluentacademy.org
SUMMARY:Intro to Project Operations\, with Ashley Steiner\, Microsoft MVP
DESCRIPTION:Introduction to Project Operations \nwith Ashley Steiner\, Microsoft MVP \nDirector\, Business Applications at Elevate Digital \nIn this session\, you’ll learn how Microsoft Project Operations fits into the Modern Workplace and how leverage this business application to optimize project management and automate critical business processes. We will explore key features such as resource allocation\, financial setup\, and workflow automation to enhance operational efficiency. You will see demos using project templates\, defining business rules\, and customizing configurations to meet specific organizational needs. By the end of the session\, you will understand why businesses want to use Project Operations for seamless execution and improved collaboration and you will be able to configure the baseline functionality of the App. \nKey takeaways: \n\nUnderstand the primary features and benefits of the Project Operations App and how it is used in the Modern Workplace\nUnderstand how CoPilot can be deployed to work within the Project Operations App natively\nUnderstand the baseline configurations to stand up a Project Operations App\nPractice configuring key areas of the Project Operations App\nUnderstand inter-dependencies of the App for better approaches to business requirements design discussions\n\n  \nNOTE ABOUT Live Virtual Delivery of Class: This class will be delivered Live Virtual\, which means the Instructor will not be present in the classroom. We strongly encourage all students to be present in the classroom as we will still have 2 Trainer Assistants present to assist with Lab Exercises and this material is quite intensive. However\, if you feel you will learn best attending from a Virtual Location\, you may make PRE-ARRANGEMENTS with the Program Manager 1 week in advance to attend Live Virtual. You are expected to be ENGAGED throughout the class – which means you will need to be commenting on the instruction\, asking questions in the Chat and interacting throughout the entire day with responses and emojis to the instructor in the Chat. Failure to be engaged will require that you attend all future Live Virtual Classes in person. This is non-negotiable.
URL:https://techfluentacademy.org/event/intro-to-project-operations/
LOCATION:Sabathani Community Center\, 310 E. 38th Street\, Minneapolis\, MN\, 55409\, United States
CATEGORIES:2025 Cohort,CE-Power Platform Certification Track
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20251016T090000
DTEND;TZID=America/Chicago:20251016T160000
DTSTAMP:20260405T154014
CREATED:20250615T231748Z
LAST-MODIFIED:20251113T165712Z
UID:5711-1760605200-1760630400@techfluentacademy.org
SUMMARY:Co-Pilot Studio - PVA\, Day 2\, with Simon Wang
DESCRIPTION:Co-Pilot Studio\, Power Virtual Agents (2-Day Session) \nwith Simon Wang \nAI Business Solution Engineer at Microsoft \nIn this session\, you’ll explore the fundamentals of Microsoft Copilot and Power Virtual Agents\, learning how they enhance user interactions and automate business processes. You’ll gain hands-on experience configuring and deploying chatbots\, integrating them into business applications to improve engagement. Discover how AI-driven automation can streamline workflows and boost efficiency\, while Copilot helps generate insights and support decision-making within tools like Microsoft Dynamics 365. You’ll also learn best practices for conversational AI\, ensuring clear and effective interactions. By connecting Power Virtual Agents with Microsoft Dataverse and Power Automate\, you’ll enable seamless data flow and automated actions. Customize chatbot functionalities for specific business needs and prepare for the Basic Business Application Certification with key concepts and exam strategies. \nThis course developed by Simon Wang\, of Microsoft.
URL:https://techfluentacademy.org/event/co-pilot-studio-pva-day-2/
LOCATION:Sabathani Community Center\, 310 E. 38th Street\, Minneapolis\, MN\, 55409\, United States
CATEGORIES:2025 Cohort,CE-Power Platform Certification Track
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250915T090000
DTEND;TZID=America/Chicago:20250915T160000
DTSTAMP:20260405T154014
CREATED:20250615T232649Z
LAST-MODIFIED:20251113T165713Z
UID:5713-1757926800-1757952000@techfluentacademy.org
SUMMARY:Power Pages\, with David Bacon
DESCRIPTION:Power Pages \nwith David Bacon \nSenior Power Platform Developer at Procentrix \nIn this session\, you will learn to build the Microsoft equivalent of a web-based Portal / website using the Power Pages technology. Upon completion of this course you will understand where Power Pages sits within the Power Platform. You will be able to create and customize Power Pages web pages. You will be able to customize the styling to align with an organization’s brand. You will be able to add Dataverse components to a Power Pages website and enforce security. And you will be able to create and deploy a Power Pages website successfully. \nThis course was developed by William McLendon\, MVP at RSM US LLP.
URL:https://techfluentacademy.org/event/power-pages/
LOCATION:Sabathani Community Center\, 310 E. 38th Street\, Minneapolis\, MN\, 55409\, United States
CATEGORIES:2025 Cohort,CE-Power Platform Certification Track
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250929T090000
DTEND;TZID=America/Chicago:20250929T160000
DTSTAMP:20260405T154014
CREATED:20250615T234143Z
LAST-MODIFIED:20251113T165713Z
UID:5715-1759136400-1759161600@techfluentacademy.org
SUMMARY:Intro to OmniChannel\, with Pat Petersen\, MVP
DESCRIPTION:Introduction to OmniChannel \nwith Pat Petersen \nStrategic Technology Leader at RSM \nIn this session\, we will introduce you to OmniChannel within D365CE which is another name for Contact Center. Contact Center is an extension of the Customer Center Module allowing multiple channels of communication in a single environment. The purpose of this session is to demonstrate what Microsoft is working to accomplish with this new experience by curating a Model-Driven App specifically to accomplish a customer service experience with multiple channels of communication. \n 
URL:https://techfluentacademy.org/event/intro-to-omnichannel/
LOCATION:Sabathani Community Center\, 310 E. 38th Street\, Minneapolis\, MN\, 55409\, United States
CATEGORIES:2025 Cohort,CE-Power Platform Certification Track
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250918T090000
DTEND;TZID=America/Chicago:20250918T160000
DTSTAMP:20260405T154014
CREATED:20250615T235942Z
LAST-MODIFIED:20251113T165713Z
UID:5719-1758186000-1758211200@techfluentacademy.org
SUMMARY:Intro to Field Service App\, with Andrea Lange
DESCRIPTION:Introduction to Field Service App \nwith Andrea Lange \nTechnology Consulting Manager at RSM US LLP \nIn this session\, we will introduce the Field Service App and explain how and why this module is used by the Modern Workplace. We will share real world use cases and discuss the difference between Field Service versus Connected Field Service. You will learn each of the Field Service components – Work Orders\, Assets\, Inventory Management and Scheduling. We will then provide a detailed demo of the Field Service from the perspective of the Work Order Workflow as well as the Self-Scheduling Portal. When this course is complete\, you will have a detailed understanding of the Field Service App and know when it is appropriate to deploy this solution and how best to configure the default components for successful delivery. \nThis course was developed by William McLendon\, MVP of RSM US LLP. \n 
URL:https://techfluentacademy.org/event/intro-to-field-service-app/
LOCATION:Sabathani Community Center\, 310 E. 38th Street\, Minneapolis\, MN\, 55409\, United States
CATEGORIES:2025 Cohort,CE-Power Platform Certification Track
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250918T153000
DTEND;TZID=America/Chicago:20250918T160000
DTSTAMP:20260405T154014
CREATED:20250616T013310Z
LAST-MODIFIED:20251113T165713Z
UID:5745-1758209400-1758211200@techfluentacademy.org
SUMMARY:Assign D365CE Capstone Projects\, with Program Ambassador
DESCRIPTION:Assign D365CE Capstone Projects  \nProjects are DUE: Dec 1-5\, 2025
URL:https://techfluentacademy.org/event/assign-d365ce-capstone-projects-with-program-ambassador/
LOCATION:Sabathani Community Center\, 310 E. 38th Street\, Minneapolis\, MN\, 55409\, United States
CATEGORIES:2025 Cohort,CE-Power Platform Certification Track
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250919T080000
DTEND;TZID=America/Chicago:20250919T160000
DTSTAMP:20260405T154014
CREATED:20250618T013157Z
LAST-MODIFIED:20251113T165713Z
UID:5835-1758268800-1758297600@techfluentacademy.org
SUMMARY:Community Event - M365 Twin Cities Networking & Learning Event
DESCRIPTION:M365 Twin Cities\nSeptember 19\, 2025\nHennepin Technical College\, Brooklyn Park\, MN\n\nFor community\, by community. All about Microsoft solutions.\nJoin power users\, decision makers\, developers\, and administrators at M365 Twin Cities. M365 Twin Cities is the evolution of SharePoint Saturday Twin Cities\, an educational event with sessions delivered by Microsoft platform professionals and MVPs. The event will include a variety of sessions on Microsoft Teams\, SharePoint\, Power Platform\, Microsoft Purview\, Viva\, Azure\, and OneDrive. \nM365 Twin Cities is a FREE community-run event being held in-person on Friday Sept 19\, 2025. \nSessions offered for in-person attendees only. Sessions will not be recorded\, and no hybrid sessions will be offered. We welcome everyone to join us in-person for networking\, donuts\, and great content! \nFun statistics from our last event on September 6\, 2024: \n\n463 registered attendees\n260 attendees on-site for the event!\n20 dozen donuts\n20 boxes of coffee\n32 salads\, 81 pizzas and cheese bread consumed\n275 cans of soda\n8 session rooms with 29 presentations\n32 speakers\n7 awesome sponsors – Check them out!\n\nhttps://unimax.com/\nhttps://www.procisesolutions.com/\nhttps://www.skynorthsoftware.com/\nhttps://www.rbaconsulting.com/\nhttps://www.highmonkey.com/ – Returning this year!\nhttps://go-planet.com/\nhttps://mytech.com/\n\n\n3 LEGO sets given away at the end of the day (2 Marvel Groot and a Concorde!)
URL:https://techfluentacademy.org/event/community-event-m365-twin-cities-networking-learning-event/
LOCATION:Hennepin Technical College\, Brooklyn Park\, MN\, United States
CATEGORIES:2025 Cohort,Microsoft Fundamentals,Tech Fundamentals Class
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250922T090000
DTEND;TZID=America/Chicago:20250922T160000
DTSTAMP:20260405T154014
CREATED:20250819T134834Z
LAST-MODIFIED:20251113T165713Z
UID:6129-1758531600-1758556800@techfluentacademy.org
SUMMARY:Introduction to Dataverse Security\, with Tad Thompson
DESCRIPTION:Introduction to Dataverse Security \nwith Tad Thompson \nCloud Solution Architect at Microsoft \nThis course provides a comprehensive overview of security architecture and best practices within Microsoft Dataverse\, the data backbone of the Power Platform. Designed for administrators\, solution architects\, and power users\, the course explores how to implement robust security models that protect sensitive business data while enabling scalable collaboration. \nParticipants will gain hands-on experience configuring role-based security\, field-level access\, and hierarchical permissions. The course also covers integration with Microsoft Entra ID (formerly Azure AD)\, auditing\, and compliance features to ensure governance across environments. \nBy the end of the course\, learners will be able to: \n\nDesign and implement security roles\, teams and business units for scalable access control\nApply field-level and record-level security to protect sensitive data\nIntegrate Dataverse security with Microsoft Entra ID for identity and access management\nMonitor and audit data access for compliance and operational insights\nAlign security configurations with organizational policies and regulatory requirements
URL:https://techfluentacademy.org/event/introduction-to-dataverse-security/
LOCATION:Sabathani Community Center\, 310 E. 38th Street\, Minneapolis\, MN\, 55409\, United States
CATEGORIES:2025 Cohort,CE-Power Platform Certification Track
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250924
DTEND;VALUE=DATE:20250925
DTSTAMP:20260405T154014
CREATED:20250616T010304Z
LAST-MODIFIED:20251113T165713Z
UID:5725-1758672000-1758758399@techfluentacademy.org
SUMMARY:Self-Study: D365CE Item by Item Training - Sales App
DESCRIPTION:  \nSelf-Study: D365CE Item by Item Training – Sales App \nThe Sales curriculum is crafted specifically for individuals who are new to Dynamics 365 Sales. It offers a clear\, step-by-step introduction to the tools and workflows that help manage customer relationships and drive sales. Through 37 easy-to-follow micro-courses and guided learning paths\, learners gain hands-on experience navigating the system and understanding the end-to-end sales cycle. \n\nGet familiar with the Sales app interface and navigation\nLearn how to manage customer data with accounts and contacts\nTrack emails\, calls\, and tasks using activity management\nUnderstand how to create and move opportunities through the sales pipeline\nExplore how to create quotes and use sales forecasting tools\n\nThis beginner-friendly curriculum ensures learners develop a strong grasp of CRM fundamentals and are prepared to use Dynamics 365 Sales in real-world contexts.
URL:https://techfluentacademy.org/event/self-study-d365ce-item-by-item-training-sales-app/
CATEGORIES:2025 Cohort,CE-Power Platform Certification Track
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250924T090000
DTEND;TZID=America/Chicago:20250924T093000
DTSTAMP:20260405T154014
CREATED:20250905T205705Z
LAST-MODIFIED:20251113T165713Z
UID:6184-1758704400-1758706200@techfluentacademy.org
SUMMARY:MANDATORY: TechFluent | IBI Pre-Training - VIRTUAL
DESCRIPTION:  \nMANDATORY: TechFluent | IBI PRE-TRAINING \nIn this 30-minute Session Elif Item\, Founder and CEO from IBI\, will introduce the IBI Platform. Over the next 3 days you will use the IBI platform to learn about the Sales\, Service and Field Service Modules and how to properly configure them.\n\nThese learning modules are self-paced and support your pursuit of the PL-200 and MB-910 Certifications. You will only have 30 days to complete this self-study. Delivered virtually via Teams to all students.\nThe Sales curriculum is crafted specifically for individuals who are new to Dynamics 365 Sales. It offers a clear\, step-by-step introduction to the tools and workflows that help manage customer relationships and drive sales. Through 37 easy-to-follow micro-courses and guided learning paths\, learners gain hands-on experience navigating the system and understanding the end-to-end sales cycle. \n\nGet familiar with the Sales app interface and navigation\nLearn how to manage customer data with accounts and contacts\nTrack emails\, calls\, and tasks using activity management\nUnderstand how to create and move opportunities through the sales pipeline\nExplore how to create quotes and use sales forecasting tools\n\nThis beginner-friendly curriculum ensures learners develop a strong grasp of CRM fundamentals and are prepared to use Dynamics 365 Sales in real-world contexts.
URL:https://techfluentacademy.org/event/mandatory-techfluent-ibi-pre-training-virtual/
CATEGORIES:2025 Cohort,CE-Power Platform Certification Track
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250925
DTEND;VALUE=DATE:20250926
DTSTAMP:20260405T154014
CREATED:20250616T010414Z
LAST-MODIFIED:20251113T165713Z
UID:5727-1758758400-1758844799@techfluentacademy.org
SUMMARY:Self-Study: D365CE Item by Item Training - Customer Service App
DESCRIPTION:  \nSelf-Study: D365CE Item by Item Training – Customer Service App \nPerfect for those new to customer support systems\, the Customer Service curriculum introduces learners to the basics of managing customer issues with Dynamics 365. With 45 micro-courses tailored to beginners\, it builds core skills needed to navigate service workflows\, resolve cases\, and support customers effectively. \n\nLearn the structure and purpose of customer service cases\nUnderstand how to search and use a knowledge base to resolve issues\nGet introduced to Service Level Agreements (SLAs) and how they work\nExplore tools for tracking customer communications and case progress\nGain visibility into how agents and teams collaborate within the system\n\nBy the end of this curriculum\, first-time users will feel confident using D365 to handle and track customer service interactions.
URL:https://techfluentacademy.org/event/self-study-d365ce-item-by-item-training-customer-service-app/
CATEGORIES:2025 Cohort,CE-Power Platform Certification Track
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250926
DTEND;VALUE=DATE:20250927
DTSTAMP:20260405T154014
CREATED:20250616T010530Z
LAST-MODIFIED:20251113T165713Z
UID:5729-1758844800-1758931199@techfluentacademy.org
SUMMARY:Self-Study: D365CE Item by Item Training - Field Service App
DESCRIPTION:  \nSelf-Study: D365CE Item by Item Training – Field Service App \nThe Field Service curriculum is built for individuals with no prior experience in Dynamics 365 or field operations systems. It walks learners through the foundational concepts of delivering service in the field\, managing technicians\, and using technology to improve efficiency. \n\nUnderstand what work orders are and how they’re created and completed\nLearn how dispatchers assign tasks and optimize technician schedules\nGet introduced to managing service parts\, assets\, and customer equipment\nExplore how service agreements are created and used for recurring work\nBecome familiar with mobile tools used by field staff on the go\n\nThis set of 56 beginner-level micro-courses ensures learners are well-prepared to support and deliver field service using Dynamics 365.
URL:https://techfluentacademy.org/event/self-study-d365ce-item-by-item-training-field-service-app/
CATEGORIES:2025 Cohort,CE-Power Platform Certification Track
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250930T110000
DTEND;TZID=America/Chicago:20250930T120000
DTSTAMP:20260405T154014
CREATED:20250616T011838Z
LAST-MODIFIED:20251113T165713Z
UID:5738-1759230000-1759233600@techfluentacademy.org
SUMMARY:Testing Accommodations\, Exam Preparation\, with Carol Smock
DESCRIPTION:Testing Accommodations\, Exam Preparationwith Carol Smock \nExecutive Director at TechFluent Academy \nIn this session\, our Executive Director will help you understand the Testing Accommodations available as you prepare to take your Certification Exams. She will also provide Study Guides and resources available to help you prepare for the Certification Exams. \n 
URL:https://techfluentacademy.org/event/testing-accommodations-exam-preparation-with-morayo-allibalogun/
LOCATION:Sabathani Community Center\, 310 E. 38th Street\, Minneapolis\, MN\, 55409\, United States
CATEGORIES:2025 Cohort,Consulting Fundamentals
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250930T130000
DTEND;TZID=America/Chicago:20250930T160000
DTSTAMP:20260405T154014
CREATED:20250616T011152Z
LAST-MODIFIED:20251113T165713Z
UID:5731-1759237200-1759248000@techfluentacademy.org
SUMMARY:Resume\, Cover Letter & LinkedIN Profile Workshop\, with Andrew Riordan
DESCRIPTION:with Andrew Riordan \nFounding Consultant\, Power 365 Recruitment \n  \nResume\, Cover Letter & LinkedIN Profile Workshop \n• Understand keys to successful resumes and how to stand out as an applicant\n• Understand various approaches and benefits/drawbacks of each\n• Understand best practices and different approaches for common scenarios\n• Understand fundamentals of LinkedIn\n• Understand various aspects of SEO and getting one’s profile viewed\n• Understand best practices and different approaches for common scenarios \n 
URL:https://techfluentacademy.org/event/resume-cover-letter-linkedin-profile-workshop/
LOCATION:Sabathani Community Center\, 310 E. 38th Street\, Minneapolis\, MN\, 55409\, United States
CATEGORIES:2025 Cohort,Consulting Fundamentals
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20251006T090000
DTEND;TZID=America/Chicago:20251006T130000
DTSTAMP:20260405T154014
CREATED:20250616T014430Z
LAST-MODIFIED:20251113T165713Z
UID:5747-1759741200-1759755600@techfluentacademy.org
SUMMARY:Self-Study: Master Microsoft Word\, Day 1
DESCRIPTION:Self-Study: Master Microsoft Word (8 hours total) \nProficiency in Microsoft Word is one of the most in-demand software skills today. This learning path helps you become a power user in Word. Discover how to create forms\, format documents\, use built-in templates\, and more. Use Word’s powerful features and functions with ease. Create and edit forms. Utilize Word’s built-in styles and templates. \nRecommend completing 4 hours in Day 1.
URL:https://techfluentacademy.org/event/self-study-master-microsoft-word/
CATEGORIES:2025 Cohort,Microsoft Fundamentals
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20251007T090000
DTEND;TZID=America/Chicago:20251007T130000
DTSTAMP:20260405T154014
CREATED:20250616T015224Z
LAST-MODIFIED:20251113T165713Z
UID:5752-1759827600-1759842000@techfluentacademy.org
SUMMARY:Self-Study: Master Microsoft Word\, Day 2
DESCRIPTION:Self-Study: Master Microsoft Word (8 hours total) \nProficiency in Microsoft Word is one of the most in-demand software skills today. This learning path helps you become a power user in Word. Discover how to create forms\, format documents\, use built-in templates\, and more. Use Word’s powerful features and functions with ease. Create and edit forms. Utilize Word’s built-in styles and templates. \nRecommend completing 4 hours on Day 2.
URL:https://techfluentacademy.org/event/self-study-master-microsoft-word-day-2/
CATEGORIES:2025 Cohort,Microsoft Fundamentals
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20251009T090000
DTEND;TZID=America/Chicago:20251009T120000
DTSTAMP:20260405T154014
CREATED:20250616T015730Z
LAST-MODIFIED:20251113T165713Z
UID:5756-1760000400-1760011200@techfluentacademy.org
SUMMARY:Self-Study: Master Microsoft Excel\, Day 3
DESCRIPTION:Master Microsoft Excel (13 hours total) \nEmployers around the world cite Microsoft Excel as one of the most sought-after skills for any new hire. This learning path helps you become an Excel power user—covering everything from functions and formatting to PivotTables and dashboards. Master the powerful features and functions in Excel. Learn how to use Excel’s robust built-in formulas. Get up to speed on PivotTables\, dashboards\, and Power Query. \nRecommend completing 3 hours on Day 3.
URL:https://techfluentacademy.org/event/self-study-master-microsoft-excel-day-3/
CATEGORIES:2025 Cohort,Microsoft Fundamentals
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20251008T090000
DTEND;TZID=America/Chicago:20251008T130000
DTSTAMP:20260405T154014
CREATED:20250616T015544Z
LAST-MODIFIED:20251113T165713Z
UID:5754-1759914000-1759928400@techfluentacademy.org
SUMMARY:Self-Study: Master Microsoft Excel\, Day 2
DESCRIPTION:Master Microsoft Excel (13 hours total) \nEmployers around the world cite Microsoft Excel as one of the most sought-after skills for any new hire. This learning path helps you become an Excel power user—covering everything from functions and formatting to PivotTables and dashboards. Master the powerful features and functions in Excel. Learn how to use Excel’s robust built-in formulas. Get up to speed on PivotTables\, dashboards\, and Power Query. \nRecommend completing 5 hours on Day 2.
URL:https://techfluentacademy.org/event/self-study-master-microsoft-excel-day-2/
CATEGORIES:2025 Cohort,Microsoft Fundamentals
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20251010T090000
DTEND;TZID=America/Chicago:20251010T130000
DTSTAMP:20260405T154014
CREATED:20250616T020347Z
LAST-MODIFIED:20251113T165713Z
UID:5760-1760086800-1760101200@techfluentacademy.org
SUMMARY:Self-Study: Mastering Microsoft PowerPoint
DESCRIPTION:Self-Study: Mastering Microsoft Powerpoint (9.5 hours total) \nProficiency in Microsoft PowerPoint is an essential skill for many careers. Discover how to create more polished and professional presentations by mastering PowerPoint. Learn to use the features and built-in tools in PowerPoint. Design better slides\, using animations and rich media. Enhance presentations with visualizations and storytelling. \nRecommend completing 5 hours on Day 1.
URL:https://techfluentacademy.org/event/self-study-mastering-microsoft-powerpoint/
CATEGORIES:2025 Cohort,Microsoft Fundamentals
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20251013T090000
DTEND;TZID=America/Chicago:20251013T123000
DTSTAMP:20260405T154014
CREATED:20250616T020717Z
LAST-MODIFIED:20251113T165713Z
UID:5762-1760346000-1760358600@techfluentacademy.org
SUMMARY:Self-Study: Mastering Microsoft Powerpoint\, Day 2
DESCRIPTION:Self-Study: Mastering Microsoft Powerpoint (9.5 hours total) \nProficiency in Microsoft PowerPoint is an essential skill for many careers. Discover how to create more polished and professional presentations by mastering PowerPoint. Learn to use the features and built-in tools in PowerPoint. Design better slides\, using animations and rich media. Enhance presentations with visualizations and storytelling. \nRecommend completing 4.5 hours on Day 2.
URL:https://techfluentacademy.org/event/self-study-mastering-microsoft-powerpoint-day-2/
CATEGORIES:2025 Cohort,Microsoft Fundamentals
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20251014T090000
DTEND;TZID=America/Chicago:20251014T160000
DTSTAMP:20260405T154014
CREATED:20250819T132723Z
LAST-MODIFIED:20251113T165713Z
UID:6127-1760432400-1760457600@techfluentacademy.org
SUMMARY:Sales\, Marketing and Customer Service Co-Pilot\, with Simon Wang
DESCRIPTION:Sales\, Marketing and Customer Service Co-Pilot \nwith Simon Wang \nAI Business Solution Engineer at Microsoft \nThis hands-on course equips professionals with the skills to harness Microsoft Copilot across sales\, marketing\, and customer service functions. Participants will learn how to streamline workflows\, personalize customer engagement\, and drive data-informed decisions using AI-powered tools embedded in Dynamics 365. \nThrough real-world scenarios and guided practice\, learners will explore how Copilot enhances productivity—from drafting compelling marketing content and analyzing campaign performance to generating sales insights and resolving customer inquiries with speed and precision. \nBy the end of the course\, participants will be able to: \n\nAutomate routine tasks and communications across CRM and marketing platforms\nUse Copilot to extract actionable insights from customer data and sales pipelines\nGenerate persuasive content for campaigns\, proposals\, and customer outreach\nImprove customer service responsiveness and personalization using AI assistance\nIntegrate Copilot into daily workflows for consistent\, scalable impact\n\n 
URL:https://techfluentacademy.org/event/sales-marketing-and-customer-service-co-pilot/
LOCATION:Sabathani Community Center\, 310 E. 38th Street\, Minneapolis\, MN\, 55409\, United States
CATEGORIES:2025 Cohort,CE-Power Platform Certification Track
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20251015T090000
DTEND;TZID=America/Chicago:20251015T160000
DTSTAMP:20260405T154014
CREATED:20250615T231641Z
LAST-MODIFIED:20251113T165713Z
UID:5709-1760518800-1760544000@techfluentacademy.org
SUMMARY:Co-Pilot Studio - PVA\, with Simon Wang
DESCRIPTION:Co-Pilot Studio\, Power Virtual Agents (2-Day Session) \nwith Simon Wang \nAI Business Solutions Engineer at Microsoft \nIn this session\, you’ll explore the fundamentals of Microsoft Copilot and Power Virtual Agents\, learning how they enhance user interactions and automate business processes. You’ll gain hands-on experience configuring and deploying chatbots\, integrating them into business applications to improve engagement. Discover how AI-driven automation can streamline workflows and boost efficiency\, while Copilot helps generate insights and support decision-making within tools like Microsoft Dynamics 365. You’ll also learn best practices for conversational AI\, ensuring clear and effective interactions. By connecting Power Virtual Agents with Microsoft Dataverse and Power Automate\, you’ll enable seamless data flow and automated actions. Customize chatbot functionalities for specific business needs and prepare for the Basic Business Application Certification with key concepts and exam strategies. \nThis course developed by Simon Wang\, of Microsoft.
URL:https://techfluentacademy.org/event/co-pilot-studio-pva/
LOCATION:Sabathani Community Center\, 310 E. 38th Street\, Minneapolis\, MN\, 55409\, United States
CATEGORIES:2025 Cohort,CE-Power Platform Certification Track
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251019
DTEND;VALUE=DATE:20251024
DTSTAMP:20260405T154014
CREATED:20250616T012718Z
LAST-MODIFIED:20251113T165712Z
UID:5740-1760832000-1761263999@techfluentacademy.org
SUMMARY:Community Summit - Orlando\, FL
DESCRIPTION:     \nCommunity Summit North America is the largest independent innovation\, learning\, and training event of the Microsoft Business Applications ecosystem. You’ll get real-world tips & tricks and advanced strategies around the issues you’re tackling in this changing business landscape. Summit NA has hundreds of informative and educational sessions to deliver end-to-end learning around all versions of Dynamics 365 FO/AX\, CE/CRM & BC/NAV\, Dynamics GP & SL\, and the Microsoft Power Platform. \nEach year\, Dynamics Communities\, a Major Community Sponsor of TechFluent Academy\, generously sponsors up to 10 Learners to attend the Summit as a learning and networking opportunity. In the past\, many of those in attendance have left the Summit with job offers. Many return as speakers in future years\, elevating their visibility in the marketplace and lighting their careers on fire!
URL:https://techfluentacademy.org/event/community-summit-orlando-fl/
LOCATION:Gaylord Palms Resort\, Kissimee\, Florida\, United States
CATEGORIES:2025 Cohort,CE-Power Platform Certification Track,Consulting Fundamentals,Microsoft Fundamentals,Tech Fundamentals Class
ORGANIZER;CN="Dynamics Communities":MAILTO:summitna@dynamiccommunities.com
END:VEVENT
END:VCALENDAR