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UID:5612-1752138000-1752148800@techfluentacademy.org
SUMMARY:How to be Influential\, with Bobby Small MVP
DESCRIPTION:How to be Influential \nwith Bobby Small MVP \nMicrosoft MVP & Community Strategy Director at Dynamics User Group \nThis course is designed to help you become your most Influential Self. Upon completing this course you will be able to utilize storytelling techniques to effectively communicate complex business concepts in an engaging and illustrative way with leveraging data points. You will be able to tailor communications that align with target audiences and client personas. And you will be able to apply the components of of influence to effectively manage outcomes and over comes obstacles with others. \nThis course designed by Lindsay Millett-Glass of Stoneridge Software and Elizabeth Fleming\, PsyD of Apidae Consulting \nOur instructor will be Live Virtual for this class\, however ALL PARTICIPANTS ARE REQUIRED to attend in-person on this date. 
URL:https://techfluentacademy.org/event/how-to-be-influential/
LOCATION:Sabathani Community Center\, 310 E. 38th Street\, Minneapolis\, MN\, 55409\, United States
CATEGORIES:2025 Cohort,Consulting Fundamentals
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
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UID:5647-1753866000-1753891200@techfluentacademy.org
SUMMARY:Intro to CE / CRM\, with Kevin Bronke
DESCRIPTION:Introduction to CE / CRM \nwith Kevin Bronke \nIn this session\, we will introduce you to the the core concept of Customer Relationship Management (CRM) and its significance for modern business. We will explore the key benefits of CRM\, including improved customer relationships\, increased sales\, and enhanced operational efficiency. And we will understand which jobs and roles within a business or organization use CRM systems and how. Digging deeper\, we will explore how CRM platforms are utilized within an organization’s technical infrastructure to streamline business process\, automate tasks\, and foster collaboration across teams. And\, we will discuss how you can leverage what you learn in this course to gain practical experience toward the first step in your career. \nThis course was designed by Felix Ndugwa\, MSc. of Microsoft.
URL:https://techfluentacademy.org/event/intro-to-ce-crm/
LOCATION:Sabathani Community Center\, 310 E. 38th Street\, Minneapolis\, MN\, 55409\, United States
CATEGORIES:2025 Cohort,Consulting Fundamentals
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
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DTSTART;TZID=America/Chicago:20250731T130000
DTEND;TZID=America/Chicago:20250731T160000
DTSTAMP:20260424T004153
CREATED:20250616T030227Z
LAST-MODIFIED:20251113T165714Z
UID:5771-1753966800-1753977600@techfluentacademy.org
SUMMARY:Real Life Use Cases\, with Seth T. Bacon MVP
DESCRIPTION:Real Life Use Cases \nwith Seth T. Bacon\, MVP \nDirector of Innovation\, Product and Strategy at RSM US LLP \nIn this session\, we will review use cases for Customer Relationship Management Platforms in the Modern Workplace. By the end of this session\, you will understand and have experienced why and how CRM works in a business today. \nThis course was developed by Felix Ndugwa\, MSc. at Microsoft. \nNOTE ABOUT Live Virtual Delivery of Class: This class will be delivered Live Virtual\, which means the Instructor will not be present in the classroom. We strongly encourage all students to be present in the classroom as we will still have 2 Trainer Assistants present to assist with Lab Exercises and this material is quite intensive. However\, if you feel you will learn best attending from a Virtual Location\, you may make PRE-ARRANGEMENTS with the Program Manager 1 week in advance to attend Live Virtual. You are expected to be ENGAGED throughout the class – which means you will need to be commenting on the instruction\, asking questions in the Chat and interacting throughout the entire day with responses and emojis to the instructor in the Chat. Failure to be engaged will require that you attend all future Live Virtual Classes in person. This is non-negotiable.
URL:https://techfluentacademy.org/event/real-life-use-cases/
LOCATION:Sabathani Community Center\, 310 E. 38th Street\, Minneapolis\, MN\, 55409\, United States
CATEGORIES:2025 Cohort,Consulting Fundamentals
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
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