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SUMMARY:Sales Module Review\, with Prachi Mishra
DESCRIPTION:Sales Module Review  \nwith Prachi Mishra  \nAI Business Solutions Engineer at Microsoft \n  \nIn this session\, we will review the D365CE Sales Module. When this module is complete\, you will be able to navigate through the D365 Sales App. You will be able to identify key offerings in the D365 Sales Product. And you will understand the capabilities in the Sales Insights and Copilot for Sales Overview. \n  \nNOTE ABOUT Live Virtual Delivery of Class: This class will be delivered Live Virtual\, which means the Instructor will not be present in the classroom. We strongly encourage all students to be present in the classroom as we will still have 2 Trainer Assistants present to assist with Lab Exercises and this material is quite intensive. However\, if you feel you will learn best attending from a Virtual Location\, you may make PRE-ARRANGEMENTS with the Program Manager 1 week in advance to attend Live Virtual. You are expected to be ENGAGED throughout the class – which means you will need to be commenting on the instruction\, asking questions in the Chat and interacting throughout the entire day with responses and emojis to the instructor in the Chat. Failure to be engaged will require that you attend all future Live Virtual Classes in person. This is non-negotiable.
URL:https://techfluentacademy.org/event/sales-module-review/
LOCATION:Sabathani Community Center\, 310 E. 38th Street\, Minneapolis\, MN\, 55409\, United States
CATEGORIES:2025 Cohort,CE-Power Platform Certification Track
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
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DTSTART;TZID=America/Chicago:20250908T090000
DTEND;TZID=America/Chicago:20250908T160000
DTSTAMP:20260423T215742
CREATED:20250615T231149Z
LAST-MODIFIED:20251113T165713Z
UID:5707-1757322000-1757347200@techfluentacademy.org
SUMMARY:Intro to Customer Service\, with Daniel Meindertsma MS\, CSM
DESCRIPTION:Introduction to Customer Service \nwith Daniel Meindertsma  \nMicrosoft CE Senior Solution Architect at Centric Consulting  \nIn this session\, we will explain the Customer Service apps\, what for and how they are used in the Modern Workplace. By the end of this course\, you will be able to navigate the entire module and understand all of the Customer Service Apps. You will be introduced to the Common Terms and features of the Customer Service App. You will learn the commonly used tables and features in the Common Service area of the Customer Service Center. You will be given a tour of the Customer Service Admin Center. You will review the Customer Service Default Business Process Flow including Service Level Agreements and Entitlements\, Knowledge Base Articles\, Queues and Routing Rules. And\, finally\, you will be introduced to the Customer Service Workspace App. \n  \nNOTE ABOUT Live Virtual Delivery of Class: This class will be delivered Live Virtual\, which means the Instructor will not be present in the classroom. We strongly encourage all students to be present in the classroom as we will still have 2 Trainer Assistants present to assist with Lab Exercises and this material is quite intensive. However\, if you feel you will learn best attending from a Virtual Location\, you may make PRE-ARRANGEMENTS with the Program Manager 1 week in advance to attend Live Virtual. You are expected to be ENGAGED throughout the class – which means you will need to be commenting on the instruction\, asking questions in the Chat and interacting throughout the entire day with responses and emojis to the instructor in the Chat. Failure to be engaged will require that you attend all future Live Virtual Classes in person. This is non-negotiable. \n  \nThis course was developed by Michael Hauck of congruentX.
URL:https://techfluentacademy.org/event/intro-to-customer-service/
LOCATION:Sabathani Community Center\, 310 E. 38th Street\, Minneapolis\, MN\, 55409\, United States
CATEGORIES:2025 Cohort,CE-Power Platform Certification Track
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250909T090000
DTEND;TZID=America/Chicago:20250909T160000
DTSTAMP:20260423T215742
CREATED:20250615T234952Z
LAST-MODIFIED:20251113T165713Z
UID:5717-1757408400-1757433600@techfluentacademy.org
SUMMARY:Intro to Project Operations\, with Ashley Steiner\, Microsoft MVP
DESCRIPTION:Introduction to Project Operations \nwith Ashley Steiner\, Microsoft MVP \nDirector\, Business Applications at Elevate Digital \nIn this session\, you’ll learn how Microsoft Project Operations fits into the Modern Workplace and how leverage this business application to optimize project management and automate critical business processes. We will explore key features such as resource allocation\, financial setup\, and workflow automation to enhance operational efficiency. You will see demos using project templates\, defining business rules\, and customizing configurations to meet specific organizational needs. By the end of the session\, you will understand why businesses want to use Project Operations for seamless execution and improved collaboration and you will be able to configure the baseline functionality of the App. \nKey takeaways: \n\nUnderstand the primary features and benefits of the Project Operations App and how it is used in the Modern Workplace\nUnderstand how CoPilot can be deployed to work within the Project Operations App natively\nUnderstand the baseline configurations to stand up a Project Operations App\nPractice configuring key areas of the Project Operations App\nUnderstand inter-dependencies of the App for better approaches to business requirements design discussions\n\n  \nNOTE ABOUT Live Virtual Delivery of Class: This class will be delivered Live Virtual\, which means the Instructor will not be present in the classroom. We strongly encourage all students to be present in the classroom as we will still have 2 Trainer Assistants present to assist with Lab Exercises and this material is quite intensive. However\, if you feel you will learn best attending from a Virtual Location\, you may make PRE-ARRANGEMENTS with the Program Manager 1 week in advance to attend Live Virtual. You are expected to be ENGAGED throughout the class – which means you will need to be commenting on the instruction\, asking questions in the Chat and interacting throughout the entire day with responses and emojis to the instructor in the Chat. Failure to be engaged will require that you attend all future Live Virtual Classes in person. This is non-negotiable.
URL:https://techfluentacademy.org/event/intro-to-project-operations/
LOCATION:Sabathani Community Center\, 310 E. 38th Street\, Minneapolis\, MN\, 55409\, United States
CATEGORIES:2025 Cohort,CE-Power Platform Certification Track
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
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