BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//TechFluent Academy - ECPv6.15.11//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-ORIGINAL-URL:https://techfluentacademy.org
X-WR-CALDESC:Events for TechFluent Academy
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:America/Chicago
BEGIN:DAYLIGHT
TZOFFSETFROM:-0600
TZOFFSETTO:-0500
TZNAME:CDT
DTSTART:20240310T080000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0500
TZOFFSETTO:-0600
TZNAME:CST
DTSTART:20241103T070000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0600
TZOFFSETTO:-0500
TZNAME:CDT
DTSTART:20250309T080000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0500
TZOFFSETTO:-0600
TZNAME:CST
DTSTART:20251102T070000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0600
TZOFFSETTO:-0500
TZNAME:CDT
DTSTART:20260308T080000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0500
TZOFFSETTO:-0600
TZNAME:CST
DTSTART:20261101T070000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250924
DTEND;VALUE=DATE:20250925
DTSTAMP:20260422T122636
CREATED:20250616T010304Z
LAST-MODIFIED:20251113T165713Z
UID:5725-1758672000-1758758399@techfluentacademy.org
SUMMARY:Self-Study: D365CE Item by Item Training - Sales App
DESCRIPTION:  \nSelf-Study: D365CE Item by Item Training – Sales App \nThe Sales curriculum is crafted specifically for individuals who are new to Dynamics 365 Sales. It offers a clear\, step-by-step introduction to the tools and workflows that help manage customer relationships and drive sales. Through 37 easy-to-follow micro-courses and guided learning paths\, learners gain hands-on experience navigating the system and understanding the end-to-end sales cycle. \n\nGet familiar with the Sales app interface and navigation\nLearn how to manage customer data with accounts and contacts\nTrack emails\, calls\, and tasks using activity management\nUnderstand how to create and move opportunities through the sales pipeline\nExplore how to create quotes and use sales forecasting tools\n\nThis beginner-friendly curriculum ensures learners develop a strong grasp of CRM fundamentals and are prepared to use Dynamics 365 Sales in real-world contexts.
URL:https://techfluentacademy.org/event/self-study-d365ce-item-by-item-training-sales-app/
CATEGORIES:2025 Cohort,CE-Power Platform Certification Track
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250924T090000
DTEND;TZID=America/Chicago:20250924T093000
DTSTAMP:20260422T122636
CREATED:20250905T205705Z
LAST-MODIFIED:20251113T165713Z
UID:6184-1758704400-1758706200@techfluentacademy.org
SUMMARY:MANDATORY: TechFluent | IBI Pre-Training - VIRTUAL
DESCRIPTION:  \nMANDATORY: TechFluent | IBI PRE-TRAINING \nIn this 30-minute Session Elif Item\, Founder and CEO from IBI\, will introduce the IBI Platform. Over the next 3 days you will use the IBI platform to learn about the Sales\, Service and Field Service Modules and how to properly configure them.\n\nThese learning modules are self-paced and support your pursuit of the PL-200 and MB-910 Certifications. You will only have 30 days to complete this self-study. Delivered virtually via Teams to all students.\nThe Sales curriculum is crafted specifically for individuals who are new to Dynamics 365 Sales. It offers a clear\, step-by-step introduction to the tools and workflows that help manage customer relationships and drive sales. Through 37 easy-to-follow micro-courses and guided learning paths\, learners gain hands-on experience navigating the system and understanding the end-to-end sales cycle. \n\nGet familiar with the Sales app interface and navigation\nLearn how to manage customer data with accounts and contacts\nTrack emails\, calls\, and tasks using activity management\nUnderstand how to create and move opportunities through the sales pipeline\nExplore how to create quotes and use sales forecasting tools\n\nThis beginner-friendly curriculum ensures learners develop a strong grasp of CRM fundamentals and are prepared to use Dynamics 365 Sales in real-world contexts.
URL:https://techfluentacademy.org/event/mandatory-techfluent-ibi-pre-training-virtual/
CATEGORIES:2025 Cohort,CE-Power Platform Certification Track
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250925
DTEND;VALUE=DATE:20250926
DTSTAMP:20260422T122636
CREATED:20250616T010414Z
LAST-MODIFIED:20251113T165713Z
UID:5727-1758758400-1758844799@techfluentacademy.org
SUMMARY:Self-Study: D365CE Item by Item Training - Customer Service App
DESCRIPTION:  \nSelf-Study: D365CE Item by Item Training – Customer Service App \nPerfect for those new to customer support systems\, the Customer Service curriculum introduces learners to the basics of managing customer issues with Dynamics 365. With 45 micro-courses tailored to beginners\, it builds core skills needed to navigate service workflows\, resolve cases\, and support customers effectively. \n\nLearn the structure and purpose of customer service cases\nUnderstand how to search and use a knowledge base to resolve issues\nGet introduced to Service Level Agreements (SLAs) and how they work\nExplore tools for tracking customer communications and case progress\nGain visibility into how agents and teams collaborate within the system\n\nBy the end of this curriculum\, first-time users will feel confident using D365 to handle and track customer service interactions.
URL:https://techfluentacademy.org/event/self-study-d365ce-item-by-item-training-customer-service-app/
CATEGORIES:2025 Cohort,CE-Power Platform Certification Track
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250926
DTEND;VALUE=DATE:20250927
DTSTAMP:20260422T122636
CREATED:20250616T010530Z
LAST-MODIFIED:20251113T165713Z
UID:5729-1758844800-1758931199@techfluentacademy.org
SUMMARY:Self-Study: D365CE Item by Item Training - Field Service App
DESCRIPTION:  \nSelf-Study: D365CE Item by Item Training – Field Service App \nThe Field Service curriculum is built for individuals with no prior experience in Dynamics 365 or field operations systems. It walks learners through the foundational concepts of delivering service in the field\, managing technicians\, and using technology to improve efficiency. \n\nUnderstand what work orders are and how they’re created and completed\nLearn how dispatchers assign tasks and optimize technician schedules\nGet introduced to managing service parts\, assets\, and customer equipment\nExplore how service agreements are created and used for recurring work\nBecome familiar with mobile tools used by field staff on the go\n\nThis set of 56 beginner-level micro-courses ensures learners are well-prepared to support and deliver field service using Dynamics 365.
URL:https://techfluentacademy.org/event/self-study-d365ce-item-by-item-training-field-service-app/
CATEGORIES:2025 Cohort,CE-Power Platform Certification Track
ORGANIZER;CN="TechFluent Academy":MAILTO:carol@techfluentacademy.org
END:VEVENT
END:VCALENDAR