Professional Communication Strategies in the Modern Workplace, with Carol Smock

Professional Communication Strategies in the Modern Workplace

with Carol Smock

Executive Director of TechFluent Academy

In today’s fast-paced, hybrid work environments, effective communication is more than just a soft skill—it’s a strategic advantage. This dynamic 3-hour session equips professionals with the tools, techniques, and mindset needed to communicate with clarity, confidence, and impact across diverse channels and audiences.

Participants will explore modern communication challenges and master strategies for navigating email etiquette, virtual meetings, cross-cultural interactions, and persuasive messaging. Through real-world scenarios, role-playing, and collaborative exercises, attendees will learn how to tailor their communication style to different stakeholders, resolve conflicts diplomatically, and foster stronger professional relationships.

Key Takeaways:

• Best practices for digital communication (email, chat, video conferencing)
• Emotional intelligence and active listening in business settings
• Communicating across cultures and generations
• Structuring messages for clarity, persuasion, and action
• Giving and receiving feedback with professionalism
• Building trust and credibility through communication