Intro to Customer Insight – Journeys with Zaini Sharif-Mohamed

Intro to Customer Insight – Journeys

with Zaini Sharif-Mohamed

Microsoft Dynamics Consultant at Lana Partners

In this session, we will introduce you to the Customer Insight – Journeys Module (what used to be known as the Marketing Module). At the completion of this course you will understand Marketing concepts and personas within the D365CE business application. You will understand the D365 Customer Insights – Journeys capabilities. You will get hands on with Generative AI journey design and marketing emails, SMS message creation and push notifications, customer segments, event management, landing pages and much more! And, we will build your confidence in speaking to and creating marketing automation with D365CE Customer Insights – Journeys.

This course was developed by Adam Hallbeck of Microsoft.