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Intro to OmniChannel, with Pat Petersen, MVP

September 29 @ 9:00 am - 4:00 pm CDT

Introduction to OmniChannel

with Pat Petersen

Strategic Technology Leader at RSM

In this session, we will introduce you to OmniChannel within D365CE which is another name for Contact Center. Contact Center is an extension of the Customer Center Module allowing multiple channels of communication in a single environment. The purpose of this session is to demonstrate what Microsoft is working to accomplish with this new experience by curating a Model-Driven App specifically to accomplish a customer service experience with multiple channels of communication.

 

Details

Date:
September 29
Time:
9:00 am - 4:00 pm CDT
Event Category:
Website:
https://techfluentacademy.org/

Organizer

TechFluent Academy
Phone
507-497-2755
Email
carol@techfluentacademy.org
View Organizer Website

Venue

Sabathani Community Center
310 E. 38th Street
Minneapolis, MN 55409 United States
+ Google Map
Phone
612-821-2300
View Venue Website