Real Life Use Cases, with Seth T. Bacon MVP

Real Life Use Cases

with Seth T. Bacon, MVP

Director of Innovation, Product and Strategy at RSM US LLP

In this session, we will review use cases for Customer Relationship Management Platforms in the Modern Workplace. By the end of this session, you will understand and have experienced why and how CRM works in a business today.

This course was developed by Felix Ndugwa, MSc. at Microsoft.

NOTE ABOUT Live Virtual Delivery of Class: This class will be delivered Live Virtual, which means the Instructor will not be present in the classroom. We strongly encourage all students to be present in the classroom as we will still have 2 Trainer Assistants present to assist with Lab Exercises and this material is quite intensive. However, if you feel you will learn best attending from a Virtual Location, you may make PRE-ARRANGEMENTS with the Program Manager 1 week in advance to attend Live Virtual. You are expected to be ENGAGED throughout the class – which means you will need to be commenting on the instruction, asking questions in the Chat and interacting throughout the entire day with responses and emojis to the instructor in the Chat. Failure to be engaged will require that you attend all future Live Virtual Classes in person. This is non-negotiable.