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Self-Study: D365CE Item by Item Training – Customer Service App

September 23

 

Self-Study: D365CE Item by Item Training – Customer Service App

Perfect for those new to customer support systems, the Customer Service curriculum introduces learners to the basics of managing customer issues with Dynamics 365. With 45 micro-courses tailored to beginners, it builds core skills needed to navigate service workflows, resolve cases, and support customers effectively.

  • Learn the structure and purpose of customer service cases
  • Understand how to search and use a knowledge base to resolve issues
  • Get introduced to Service Level Agreements (SLAs) and how they work
  • Explore tools for tracking customer communications and case progress
  • Gain visibility into how agents and teams collaborate within the system

By the end of this curriculum, first-time users will feel confident using D365 to handle and track customer service interactions.

Details

Date:
September 23
Event Category:
Event Tags:
Website:
https://techfluentacademy.org/

Organizer

TechFluent Academy
Phone
507-497-2755
Email
carol@techfluentacademy.org
View Organizer Website