Self-Study: D365CE Item by Item Training – Customer Service App
Perfect for those new to customer support systems, the Customer Service curriculum introduces learners to the basics of managing customer issues with Dynamics 365. With 45 micro-courses tailored to beginners, it builds core skills needed to navigate service workflows, resolve cases, and support customers effectively.
By the end of this curriculum, first-time users will feel confident using D365 to handle and track customer service interactions.