Self-Study: D365CE Item by Item Training – Field Service App

Self-Study: D365CE Item by Item Training – Field Service App

The Field Service curriculum is built for individuals with no prior experience in Dynamics 365 or field operations systems. It walks learners through the foundational concepts of delivering service in the field, managing technicians, and using technology to improve efficiency.

• Understand what work orders are and how they’re created and completed
• Learn how dispatchers assign tasks and optimize technician schedules
• Get introduced to managing service parts, assets, and customer equipment
• Explore how service agreements are created and used for recurring work
• Become familiar with mobile tools used by field staff on the go

This set of 56 beginner-level micro-courses ensures learners are well-prepared to support and deliver field service using Dynamics 365.