2026 Cohort: Intro to Project Operations, with Sissy Bottcher
Introduction to Project Operations with Sissy Bottcher Dynamics Customer Engagement Expert at Avanade. In this session, you’ll learn how Microsoft Project Operations fits into the Modern Workplace and how leverage […]
2026 Cohort: Intro to OmniChannel
Introduction to OmniChannel In this session, we will introduce you to OmniChannel within D365CE which is another name for Contact Center. Contact Center is an extension of the Customer Center […]
2026 Cohort: Intro to Customer Insight – Journeys, with Sissy Bottcher
Intro to Customer Insight – Journeys with Sissy Bottcher Dynamics Customer Engagement Expert at Avanade. In this session, we will introduce you to the Customer Insight – Journeys Module (what […]
2026 Cohort: Intro to Customer Service
Introduction to Customer Service In this session, we will explain the Customer Service apps, what for and how they are used in the Modern Workplace. By the end of this […]
2026 Cohort: Co-Pilot Studio – PVA, with Sameer Pathak – Day 2
Co-Pilot Studio, Power Virtual Agents with Sameer Pathak Associate Technical Architect at Capgemini (2-Day Session) In this session, you’ll explore the fundamentals of Microsoft Copilot and Power Virtual Agents, learning […]
2026 Cohort: Co-Pilot Studio – PVA with, Sameer Pathak – Day 1
Co-Pilot Studio, Power Virtual Agents with Sameer Pathak Associate Technical Architect at Capgemini (2-Day Session) In this session, you’ll explore the fundamentals of Microsoft Copilot and Power Virtual Agents, learning […]
2026 Cohort: Sales, Marketing and Customer Service Co-Pilot
Sales, Marketing and Customer Service Co-Pilot This hands-on course equips professionals with the skills to harness Microsoft Copilot across sales, marketing, and customer service functions. Participants will learn how to […]
2026 Cohort: Power Automate, with Mary Myers and Barb Borrowman – Day 3
Power Automate with Mary Myers and Barb Borrowman Mary is a Microsoft MVP, Power Platform Expert, and Chief Maximizer at Worldmax. Barb is a Cloud Solution Architect at Microsoft. In […]
2026 Cohort: Power Automate, with Mary Myers and Barb Borrowman – Day 2
Power Automate with Mary Myers and Barb Borrowman Mary is a Microsoft MVP, Power Platform Expert, and Chief Maximizer at Worldmax. Barb is a Cloud Solution Architect at Microsoft. In […]
2026 Cohort: Power Automate, with Mary Myers and Barb Borrowman – Day 1
Power Automate with Mary Myers and Barb Borrowman Mary is a Microsoft MVP, Power Platform Expert, and Chief Maximizer at Worldmax. Barb is a Cloud Solution Architect at Microsoft In […]