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Sales Module Review with Prachi Mishra AI Business Solutions Engineer at Microsoft In this session, we will review the D365CE Sales Module. When this module is complete, you will be able to navigate through the D365 Sales App. You will be able to identify key offerings in the D365 Sales Product. And you will […] |
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Intro to Customer Insight - Journeys with Zaini Sharif-Mohamed Microsoft Dynamics Consultant at Lana Partners In this session, we will introduce you to the Customer Insight - Journeys Module (what used to be known as the Marketing Module). At the completion of this course you will understand Marketing concepts and personas within the D365CE business […] |
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Introduction to Customer Service with Daniel Meindertsma Microsoft CE Senior Solution Architect at Centric Consulting In this session, we will explain the Customer Service apps, what for and how they are used in the Modern Workplace. By the end of this course, you will be able to navigate the entire module and understand all of […] |
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Introduction to Project Operations with Ashley Steiner, Microsoft MVP Director, Business Applications at Elevate Digital In this session, you'll learn how Microsoft Project Operations fits into the Modern Workplace and how leverage this business application to optimize project management and automate critical business processes. We will explore key features such as resource allocation, financial setup, […] |
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Co-Pilot Studio, Power Virtual Agents (2-Day Session) with Simon Wang AI Business Solution Engineer at Microsoft In this session, you'll explore the fundamentals of Microsoft Copilot and Power Virtual Agents, learning how they enhance user interactions and automate business processes. You'll gain hands-on experience configuring and deploying chatbots, integrating them into business applications to improve […] |
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Power Pages with David Bacon Senior Power Platform Developer at Procentrix In this session, you will learn to build the Microsoft equivalent of a web-based Portal / website using the Power Pages technology. Upon completion of this course you will understand where Power Pages sits within the Power Platform. You will be able to create […] |
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Introduction to OmniChannel with Pat Petersen Strategic Technology Leader at RSM In this session, we will introduce you to OmniChannel within D365CE which is another name for Contact Center. Contact Center is an extension of the Customer Center Module allowing multiple channels of communication in a single environment. The purpose of this session is to […] |
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Introduction to Field Service App with Andrea Lange Technology Consulting Manager at RSM US LLP In this session, we will introduce the Field Service App and explain how and why this module is used by the Modern Workplace. We will share real world use cases and discuss the difference between Field Service versus Connected Field […]
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Assign D365CE Capstone Projects Projects are DUE: Dec 1-5, 2025 |
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M365 Twin Cities September 19, 2025 Hennepin Technical College, Brooklyn Park, MN For community, by community. All about Microsoft solutions. Join power users, decision makers, developers, and administrators at M365 Twin […] |
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Introduction to Dataverse Security with Tad Thompson Cloud Solution Architect at Microsoft This course provides a comprehensive overview of security architecture and best practices within Microsoft Dataverse, the data backbone […] |
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Self-Study: D365CE Item by Item Training - Sales App The Sales curriculum is crafted specifically for individuals who are new to Dynamics 365 Sales. It offers a clear, step-by-step introduction to the tools and workflows that help manage customer relationships and drive sales. Through 37 easy-to-follow micro-courses and guided learning paths, learners gain hands-on experience navigating […]
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MANDATORY: TechFluent | IBI PRE-TRAINING In this 30-minute Session Elif Item, Founder and CEO from IBI, will introduce the IBI Platform. Over the next 3 days you will use […] |
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Self-Study: D365CE Item by Item Training - Customer Service App Perfect for those new to customer support systems, the Customer Service curriculum introduces learners to the basics of managing customer issues with Dynamics 365. With 45 micro-courses tailored to beginners, it builds core skills needed to navigate service workflows, resolve cases, and support customers effectively. Learn […] |
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Self-Study: D365CE Item by Item Training - Field Service App The Field Service curriculum is built for individuals with no prior experience in Dynamics 365 or field operations systems. It walks learners through the foundational concepts of delivering service in the field, managing technicians, and using technology to improve efficiency. Understand what work orders are and […] |
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Testing Accommodations, Exam Preparationwith Carol Smock Executive Director at TechFluent Academy In this session, our Executive Director will help you understand the Testing Accommodations available as you prepare to take […]
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with Andrew Riordan Founding Consultant, Power 365 Recruitment Resume, Cover Letter & LinkedIN Profile Workshop • Understand keys to successful resumes and how to stand out as an applicant […] |
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