This course provides a comprehensive overview of security architecture and best practices within Microsoft Dataverse, the data backbone of the Power Platform. Designed for administrators, solution architects, and power users, […]
Data Management In this session, you will learn the key concepts and principles of data management within D365CE and the Power Platform. You will learn to import and export data within D365CE and the Power Platform (the Dataverse). You will learn to the configure Duplicate Detection and how that impacts the maintenance of data quality. […]
In this session, we will introduce the concept of Solution Management as it applies within the Microsoft Ecosystem. At the completion of this course, you will understand the difference between unmanaged and managed solutions and when and why to use each type. We will discuss solution objects and components and practice the creation, modification, import […]
In this session, you will learn how to perform basic configurations in D365CE. This includes understanding the types of Columns, Forms and Views available to use and how they change the user experience. During Lab Time, you will practice creating Forms, Views and Columns in your practice environment. When you complete this course, you will […]
In this session, you will learn why and when to leverage Model-Driven Apps with your D365CE System. We will discuss the Pros and Cons of Model-Driven Apps, the Licensing impact on your Platform and the various Use Cases in which they are appropriate. You will learn the Components and Features available for configuration within the […]
In this session, you will learn what differentiates the Microsoft Business Applications from code-based solutions - the use of Business Rules, Business Process Flows, Workflows and Dataverse Low Code Plugins. When the course is complete, you will be able to define and develop a solution with business rules, business process flows, workflows and low code […]
In this session, you will be introduced to the Power Platform and all elements involved in providing true digital transformation. At the end of this course you will understand how the Power Platform solves the issues of Budget Constraint, Time and Resource Constraint, Business Expectations, Automating Paper Processes, and how to use low-code solutions to […]
In this session, you will learn to build the Microsoft equivalent of a web-based Portal / website using the Power Pages technology. Upon completion of this course you will understand where Power Pages sits within the Power Platform. You will be able to create and customize Power Pages web pages. You will be able to […]
In this session, you will learn how the Power Automate functionality within Microsoft 365 replaces the need for most code-based functionality in today's business platforms. At the end of this course, you will be able to understand Power Automate's role M365 and the different types of automation. We will explore business use cases for automating […]
In this session, you will learn how the Power Automate functionality within Microsoft 365 replaces the need for most code-based functionality in today's business platforms. At the end of this course, you will be able to understand Power Automate's role M365 and the different types of automation. We will explore business use cases for automating […]
In this session, you will learn how the Power Automate functionality within Microsoft 365 replaces the need for most code-based functionality in today's business platforms. At the end of this course, you will be able to understand Power Automate's role M365 and the different types of automation. We will explore business use cases for automating […]
This hands-on course equips professionals with the skills to harness Microsoft Copilot across sales, marketing, and customer service functions. Participants will learn how to streamline workflows, personalize customer engagement, and drive data-informed decisions using AI-powered tools embedded in Dynamics 365. Through real-world scenarios and guided practice, learners will explore how Copilot enhances productivity—from drafting compelling […]
Co-Pilot Studio, Power Virtual Agents (2-Day Session) In this session, you'll explore the fundamentals of Microsoft Copilot and Power Virtual Agents, learning how they enhance user interactions and automate business processes. You'll gain hands-on experience configuring and deploying chatbots, integrating them into business applications to improve engagement. Discover how AI-driven automation can streamline workflows and […]
Co-Pilot Studio, Power Virtual Agents (2-Day Session) In this session, you'll explore the fundamentals of Microsoft Copilot and Power Virtual Agents, learning how they enhance user interactions and automate business processes. You'll gain hands-on experience configuring and deploying chatbots, integrating them into business applications to improve engagement. Discover how AI-driven automation can streamline workflows and […]
Introduction to Customer Service In this session, we will explain the Customer Service apps, what for and how they are used in the Modern Workplace. By the end of this course, you will be able to navigate the entire module and understand all of the Customer Service Apps. You will be introduced to the Common […]
Intro to Customer Insight - Journeys In this session, we will introduce you to the Customer Insight - Journeys Module (what used to be known as the Marketing Module). At the completion of this course you will understand Marketing concepts and personas within the D365CE business application. You will understand the D365 Customer Insights - […]
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