Sales Module Review with Prachi Mishra AI Business Solutions Engineer at Microsoft In this session, we will review the D365CE Sales Module. When this module is complete, you will be able to navigate through the D365 Sales App. You will be able to identify key offerings in the D365 Sales Product. And you will […]
Intro to Customer Insight - Journeys with Zaini Sharif-Mohamed Microsoft Dynamics Consultant at Lana Partners In this session, we will introduce you to the Customer Insight - Journeys Module (what used to be known as the Marketing Module). At the completion of this course you will understand Marketing concepts and personas within the D365CE business […]
Introduction to Customer Service with Daniel Meindertsma Microsoft CE Senior Solution Architect at Centric Consulting In this session, we will explain the Customer Service apps, what for and how they are used in the Modern Workplace. By the end of this course, you will be able to navigate the entire module and understand all of […]
Introduction to Project Operations with Ashley Steiner, Microsoft MVP Director, Business Applications at Elevate Digital In this session, you'll learn how Microsoft Project Operations fits into the Modern Workplace and how leverage this business application to optimize project management and automate critical business processes. We will explore key features such as resource allocation, financial setup, […]
Co-Pilot Studio, Power Virtual Agents (2-Day Session) with Zaini Sharif-Mohamed Microsoft Dynamics Consultant at Lana Partners In this session, you'll explore the fundamentals of Microsoft Copilot and Power Virtual Agents, learning how they enhance user interactions and automate business processes. You'll gain hands-on experience configuring and deploying chatbots, integrating them into business applications to improve […]
Co-Pilot Studio, Power Virtual Agents (2-Day Session) with Zaini Sharif-Mohamed Microsoft Dynamics Consultant at Lana Partners In this session, you'll explore the fundamentals of Microsoft Copilot and Power Virtual Agents, […]
Power Pages with David Bacon Senior Power Platform Developer at Procentrix In this session, you will learn to build the Microsoft equivalent of a web-based Portal / website using the […]
Introduction to OmniChannel with Zaini Sharif-Mohamed Microsoft Dynamics Consultant at Lana Partners In this session, we will introduce you to OmniChannel within D365CE which is another name for Contact Center. […]
Sales, Marketing and Customer Service Co-Pilot with Ashley Steiner, Microsoft MVP Director, Business Applications at Elevate Digital This hands-on course equips professionals with the skills to harness Microsoft Copilot across […]
Introduction to Field Service App with Andrea Lange Technology Consulting Manager at RSM US LLP In this session, we will introduce the Field Service App and explain how and why […]
Assign D365CE Capstone Projects Projects are DUE: Dec 1-5, 2025