Self-Study: D365CE Item by Item Training - Sales App The Sales curriculum is crafted specifically for individuals who are new to Dynamics 365 Sales. It offers a clear, step-by-step introduction to the tools and workflows that help manage customer relationships and drive sales. Through 37 easy-to-follow micro-courses and guided learning paths, learners gain hands-on experience navigating […]

  MANDATORY: TechFluent | IBI PRE-TRAINING In this 30-minute Session Elif Item, Founder and CEO from IBI, will introduce the IBI Platform. Over the next 3 days you will use the IBI platform to learn about the Sales, Service and Field Service Modules and how to properly configure them. These learning modules are self-paced and […]

  Self-Study: D365CE Item by Item Training - Customer Service App Perfect for those new to customer support systems, the Customer Service curriculum introduces learners to the basics of managing customer issues with Dynamics 365. With 45 micro-courses tailored to beginners, it builds core skills needed to navigate service workflows, resolve cases, and support customers effectively. Learn […]

  Self-Study: D365CE Item by Item Training - Field Service App The Field Service curriculum is built for individuals with no prior experience in Dynamics 365 or field operations systems. It walks learners through the foundational concepts of delivering service in the field, managing technicians, and using technology to improve efficiency. Understand what work orders are and […]