Sales Module Review with Prachi Mishra AI Business Solutions Engineer at Microsoft In this session, we will review the D365CE Sales Module. When this module is complete, you will be […]

Intro to Customer Insight - Journeys In this session, we will introduce you to the Customer Insight - Journeys Module (what used to be known as the Marketing Module). At […]

Introduction to Customer Service with Daniel Meindertsma Microsoft CE Senior Solution Architect at Centric Consulting In this session, we will explain the Customer Service apps, what for and how they are […]

Co-Pilot Studio, Power Virtual Agents (2-Day Session) In this session, you'll explore the fundamentals of Microsoft Copilot and Power Virtual Agents, learning how they enhance user interactions and automate business […]

Co-Pilot Studio, Power Virtual Agents (2-Day Session) In this session, you'll explore the fundamentals of Microsoft Copilot and Power Virtual Agents, learning how they enhance user interactions and automate business […]

Power Pages with David Bacon Senior Power Platform Developer at Procentrix In this session, you will learn to build the Microsoft equivalent of a web-based Portal / website using the […]

Introduction to OmniChannel In this session, we will introduce you to OmniChannel within D365CE which is another name for Contact Center. Contact Center is an extension of the Customer Center […]

Introduction to Project Operations In this session, you'll learn how Microsoft Project Operations fits into the Modern Workplace and how leverage this business application to optimize project management and automate […]

Introduction to Field Service App with Andrea Lange Technology Consulting Manager at RSM US LLP In this session, we will introduce the Field Service App and explain how and why […]

Assign D365CE Capstone Projects Projects are DUE: Dec 1-5, 2025