Introduction to OmniChannel In this session, we will introduce you to OmniChannel within D365CE which is another name for Contact Center. Contact Center is an extension of the Customer Center Module allowing multiple channels of communication in a single environment. The purpose of this session is to demonstrate what Microsoft is working to accomplish with […]
Introduction to Project Operations In this session, you'll learn how Microsoft Project Operations fits into the Modern Workplace and how leverage this business application to optimize project management and automate critical business processes. We will explore key features such as resource allocation, financial setup, and workflow automation to enhance operational efficiency. You will see demos […]
Introduction to Field Service App with Andrea Lange Technology Consulting Manager at RSM US LLP In this session, we will introduce the Field Service App and explain how and why this module is used by the Modern Workplace. We will share real world use cases and discuss the difference between Field Service versus Connected Field […]
Assign D365CE Capstone Projects Projects are DUE: Dec 1-5, 2025
M365 Twin Cities September 19, 2025 Hennepin Technical College, Brooklyn Park, MN For community, by community. All about Microsoft solutions. Join power users, decision makers, developers, and administrators at M365 Twin Cities. M365 Twin Cities is the evolution of SharePoint Saturday Twin Cities, an educational event with sessions delivered by Microsoft platform professionals and MVPs. The event […]
Self-Study: D365CE Item by Item Training - Sales App The Sales curriculum is crafted specifically for individuals who are new to Dynamics 365 Sales. It offers a clear, step-by-step introduction to the tools and workflows that help manage customer relationships and drive sales. Through 37 easy-to-follow micro-courses and guided learning paths, learners gain hands-on experience navigating […]
Self-Study: D365CE Item by Item Training - Customer Service App Perfect for those new to customer support systems, the Customer Service curriculum introduces learners to the basics of managing customer issues with Dynamics 365. With 45 micro-courses tailored to beginners, it builds core skills needed to navigate service workflows, resolve cases, and support customers effectively. Learn […]
Self-Study: D365CE Item by Item Training - Field Service App The Field Service curriculum is built for individuals with no prior experience in Dynamics 365 or field operations systems. It walks learners through the foundational concepts of delivering service in the field, managing technicians, and using technology to improve efficiency. Understand what work orders are and […]
Resume, Cover Letter & LinkedIN Profile Workshop • Understand keys to successful resumes and how to stand out as an applicant • Understand various approaches and benefits/drawbacks of each • Understand best practices and different approaches for common scenarios • Understand fundamentals of LinkedIn • Understand various aspects of SEO and getting one's profile […]
Mock Interviews Workshop
Career Coaching Workshop
Testing Accommodations, Exam Preparation with TBD Program Manager at TechFluent Academy In this session, our Program Manager will help you understand the Testing Accommodations available as you prepare to […]
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