Power Automate (3-Day Session) with Sam Stern Technology Consulting Supervisor at RSM US In this session, you will learn how the Power Automate functionality within Microsoft 365 replaces the need for most code-based functionality in today's business platforms. At the end of this course, you will be able to understand Power Automate's role M365 and […]

Power Automate (3-Day Session) with Sam Stern Technology Consulting Supervisor at RSM US In this session, you will learn how the Power Automate functionality within Microsoft 365 replaces the need for most code-based functionality in today's business platforms. At the end of this course, you will be able to understand Power Automate's role M365 and […]

Introduction to AI In this session, we will introduce you to the concept of Artificial Intelligence and provide a basic understanding of what it is and how it is used […]

Sales Module Review In this session, we will review the D365CE Sales Module. When this module is complete, you will be able to navigate through the D365 Sales App. You […]

Intro to Customer Insight - Journeys In this session, we will introduce you to the Customer Insight - Journeys Module (what used to be known as the Marketing Module). At […]

Introduction to Customer Service   In this session, we will explain the Customer Service apps, what for and how they are used in the Modern Workplace. By the end of […]

Co-Pilot Studio, Power Virtual Agents (2-Day Session) In this session, you'll explore the fundamentals of Microsoft Copilot and Power Virtual Agents, learning how they enhance user interactions and automate business processes. You'll gain hands-on experience configuring and deploying chatbots, integrating them into business applications to improve engagement. Discover how AI-driven automation can streamline workflows and […]

Co-Pilot Studio, Power Virtual Agents (2-Day Session) In this session, you'll explore the fundamentals of Microsoft Copilot and Power Virtual Agents, learning how they enhance user interactions and automate business processes. You'll gain hands-on experience configuring and deploying chatbots, integrating them into business applications to improve engagement. Discover how AI-driven automation can streamline workflows and […]

Power Pages with David Bacon Senior Power Platform Developer at Procentrix In this session, you will learn to build the Microsoft equivalent of a web-based Portal / website using the Power Pages technology. Upon completion of this course you will understand where Power Pages sits within the Power Platform. You will be able to create […]

Introduction to OmniChannel In this session, we will introduce you to OmniChannel within D365CE which is another name for Contact Center. Contact Center is an extension of the Customer Center Module allowing multiple channels of communication in a single environment. The purpose of this session is to demonstrate what Microsoft is working to accomplish with […]

Introduction to Project Operations In this session, you'll learn how Microsoft Project Operations fits into the Modern Workplace and how leverage this business application to optimize project management and automate critical business processes. We will explore key features such as resource allocation, financial setup, and workflow automation to enhance operational efficiency. You will see demos […]