Intro to Customer Insight - Journeys In this session, we will introduce you to the Customer Insight - Journeys Module (what used to be known as the Marketing Module). At […]

Introduction to Customer Service   In this session, we will explain the Customer Service apps, what for and how they are used in the Modern Workplace. By the end of […]

Co-Pilot Studio, Power Virtual Agents (2-Day Session) In this session, you'll explore the fundamentals of Microsoft Copilot and Power Virtual Agents, learning how they enhance user interactions and automate business […]

Co-Pilot Studio, Power Virtual Agents (2-Day Session) In this session, you'll explore the fundamentals of Microsoft Copilot and Power Virtual Agents, learning how they enhance user interactions and automate business […]

Power Pages with David Bacon Senior Power Platform Developer at Procentrix In this session, you will learn to build the Microsoft equivalent of a web-based Portal / website using the […]

Introduction to OmniChannel In this session, we will introduce you to OmniChannel within D365CE which is another name for Contact Center. Contact Center is an extension of the Customer Center […]

Introduction to Project Operations In this session, you'll learn how Microsoft Project Operations fits into the Modern Workplace and how leverage this business application to optimize project management and automate […]

Introduction to Field Service App with Andrea Lange Technology Consulting Manager at RSM US LLP In this session, we will introduce the Field Service App and explain how and why […]

Assign D365CE Capstone Projects Projects are DUE: Dec 1-5, 2025