In this session, you will learn how the Power Automate functionality within Microsoft 365 replaces the need for most code-based functionality in today's business platforms. At the end of this […]
In this session, you will learn how the Power Automate functionality within Microsoft 365 replaces the need for most code-based functionality in today's business platforms. At the end of this […]
This hands-on course equips professionals with the skills to harness Microsoft Copilot across sales, marketing, and customer service functions. Participants will learn how to streamline workflows, personalize customer engagement, and […]
Co-Pilot Studio, Power Virtual Agents (2-Day Session) In this session, you'll explore the fundamentals of Microsoft Copilot and Power Virtual Agents, learning how they enhance user interactions and automate business […]
Co-Pilot Studio, Power Virtual Agents (2-Day Session) In this session, you'll explore the fundamentals of Microsoft Copilot and Power Virtual Agents, learning how they enhance user interactions and automate business […]
Introduction to Customer Service In this session, we will explain the Customer Service apps, what for and how they are used in the Modern Workplace. By the end of this […]
Intro to Customer Insight - Journeys In this session, we will introduce you to the Customer Insight - Journeys Module (what used to be known as the Marketing Module). At […]
Introduction to OmniChannel In this session, we will introduce you to OmniChannel within D365CE which is another name for Contact Center. Contact Center is an extension of the Customer Center […]
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Introduction to Project Operations In this session, you'll learn how Microsoft Project Operations fits into the Modern Workplace and how leverage this business application to optimize project management and automate […]
Introduction to Field Service App In this session, we will introduce the Field Service App and explain how and why this module is used by the Modern Workplace. We will […]
CE/Power Platform Project Preparation Projects will be due April 29 - May 1, 2026.
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