2026 Cohort: Intro to Customer Service
Introduction to Customer Service In this session, we will explain the Customer Service apps, what for and how they are used in the Modern Workplace. By the end of this […]
Introduction to Customer Service In this session, we will explain the Customer Service apps, what for and how they are used in the Modern Workplace. By the end of this […]
Intro to Customer Insight - Journeys with Sissy Bottcher Dynamics Customer Engagement Expert at Avanade. In this session, we will introduce you to the Customer Insight - Journeys Module (what […]
Introduction to OmniChannel In this session, we will introduce you to OmniChannel within D365CE which is another name for Contact Center. Contact Center is an extension of the Customer Center […]
Introduction to Project Operations with Sissy Bottcher Dynamics Customer Engagement Expert at Avanade. In this session, you'll learn how Microsoft Project Operations fits into the Modern Workplace and how leverage […]
Introduction to Field Service App In this session, we will introduce the Field Service App and explain how and why this module is used by the Modern Workplace. We will […]
CE/Power Platform Project Preparation Projects will be due April 29 - May 1, 2026.
CE / Power Platform Project Presentations All students will present their projects for feedback from Industry Professionals. Panel of Judges will review via Teams Meeting; Presentations will be given in-person and streamed on camera via Teams.
CE / Power Platform Project Presentations All students will present their projects for feedback from Industry Professionals. Panel of Judges will review via Teams Meeting; Presentations will be given in-person and streamed on camera via Teams.
CE / Power Platform Project Presentations All students will present their projects for feedback from Industry Professionals. Panel of Judges will review via Teams Meeting; Presentations will be given in-person and streamed on camera via Teams.
Advanced Microsoft Excel
Getting Started With Power BI (1.5) - Learn how to view and manipulate data in Power BI Service, the online version of the popular Microsoft data visualization tool. Gini von Courter […]
Overview of Power BI The purpose of this training day is to give participants a good grounding in all the components of the Power BI ecosystem. Provide a list of […]