Sales + CoPilot with Mike Hauck, Chief People and Experience Officer (CPXO) at CongruentX    

Introduction to Customer Service In this session, we will explain the Customer Service apps, what for and how they are used in the Modern Workplace. By the end of this course, you will be able to navigate the entire module and understand all of the Customer Service Apps. You will be introduced to the Common […]

Intro to Customer Insight - Journeys with Sissy Bottcher Dynamics Customer Engagement Expert at Avanade.  In this session, we will introduce you to the Customer Insight - Journeys Module (what used to be known as the Marketing Module). At the completion of this course you will understand Marketing concepts and personas within the D365CE business […]

Introduction to Project Operations with Sissy Bottcher Dynamics Customer Engagement Expert at Avanade.  In this session, you'll learn how Microsoft Project Operations fits into the Modern Workplace and how leverage this business application to optimize project management and automate critical business processes. We will explore key features such as resource allocation, financial setup, and workflow […]

Introduction to Field Service App In this session, we will introduce the Field Service App and explain how and why this module is used by the Modern Workplace. We will share real world use cases and discuss the difference between Field Service versus Connected Field Service. You will learn each of the Field Service components […]

CE/Power Platform Project Preparation  Projects will be due April 29 - May 1, 2026. This session will be recorded for those who cannot attend. In this session, we will explain the expectations of your Capstone Project and assign the Groups you will be working in to deliver your Projects.  

Introduction to OmniChannel with Pat Petersen from RSM LLP In this session, we will introduce you to OmniChannel within D365CE which is another name for Contact Center. Contact Center is […]