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Sales + CoPilot with Mike Hauck, Chief People and Experience Officer (CPXO) at CongruentX
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Sales + CoPilot with Mike Hauck, Chief People and Experience Officer (CPXO) at CongruentX |
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Introduction to Customer Service In this session, we will explain the Customer Service apps, what for and how they are used in the Modern Workplace. By the end of this course, you will be able to navigate the entire module and understand all of the Customer Service Apps. You will be introduced to the Common […] |
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Intro to Customer Insight - Journeys with Sissy Bottcher Dynamics Customer Engagement Expert at Avanade. In this session, we will introduce you to the Customer Insight - Journeys Module (what […] |
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Introduction to Project Operations with Sissy Bottcher Dynamics Customer Engagement Expert at Avanade. In this session, you'll learn how Microsoft Project Operations fits into the Modern Workplace and how leverage […] |
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Introduction to Field Service App In this session, we will introduce the Field Service App and explain how and why this module is used by the Modern Workplace. We will […] |
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CE/Power Platform Project Preparation Projects will be due April 29 - May 1, 2026. This session will be recorded for those who cannot attend. In this session, we will explain […] |
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Introduction to Success by Design In this session, we will introduce you to Microsoft's premier FastTrack methodology agnostic delivery tool to ensure successful solution implementation end users and Microsoft Partners. […] |
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Introduction to Success by Design In this session, we will introduce you to Microsoft's premier FastTrack methodology agnostic delivery tool to ensure successful solution implementation end users and Microsoft Partners. […] |
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Introduction to OmniChannel with Pat Petersen from RSM LLP In this session, we will introduce you to OmniChannel within D365CE which is another name for Contact Center. Contact Center is […] |
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CE / Power Platform Project Presentations All students will present their projects for feedback from Industry Professionals. Panel of Judges will review via Teams Meeting; Presentations will be given in-person […] |
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CE / Power Platform Project Presentations All students will present their projects for feedback from Industry Professionals. Panel of Judges will review via Teams Meeting; Presentations will be given in-person […] |
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