Sales Module Review In this session, we will review the D365CE Sales Module. When this module is complete, you will be able to navigate through the D365 Sales App. You […]
Intro to Customer Insight - Journeys In this session, we will introduce you to the Customer Insight - Journeys Module (what used to be known as the Marketing Module). At […]
Introduction to Customer Service In this session, we will explain the Customer Service apps, what for and how they are used in the Modern Workplace. By the end of […]
Co-Pilot Studio, Power Virtual Agents (2-Day Session) In this session, you'll explore the fundamentals of Microsoft Copilot and Power Virtual Agents, learning how they enhance user interactions and automate business […]
Co-Pilot Studio, Power Virtual Agents (2-Day Session) In this session, you'll explore the fundamentals of Microsoft Copilot and Power Virtual Agents, learning how they enhance user interactions and automate business […]
Power Pages In this session, you will learn to build the Microsoft equivalent of a web-based Portal / website using the Power Pages technology. Upon completion of this course you […]
Introduction to OmniChannel In this session, we will introduce you to OmniChannel within D365CE which is another name for Contact Center. Contact Center is an extension of the Customer Center […]
Introduction to Project Operations In this session, you'll learn how Microsoft Project Operations fits into the Modern Workplace and how leverage this business application to optimize project management and automate […]
Introduction to Field Service App with Andrea Lange Technology Consulting Manager at RSM US LLP In this session, we will introduce the Field Service App and explain how and why […]
Assign D365CE Capstone Projects Projects are DUE: Dec 1-5, 2025
Self-Study: D365CE Item by Item Training - Sales App
Self-Study: D365CE Item by Item Training - Customer Service App
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