Self-Study: D365CE Item by Item Training - Customer Service App Perfect for those new to customer support systems, the Customer Service curriculum introduces learners to the basics of managing customer issues […]
Self-Study: D365CE Item by Item Training - Field Service App The Field Service curriculum is built for individuals with no prior experience in Dynamics 365 or field operations systems. It walks […]
Sales, Marketing and Customer Service Co-Pilot with Simon Wang AI Business Solution Engineer at Microsoft This hands-on course equips professionals with the skills to harness Microsoft Copilot across sales, marketing, […]
Co-Pilot Studio, Power Virtual Agents (2-Day Session) with Simon Wang AI Business Solutions Engineer at Microsoft In this session, you'll explore the fundamentals of Microsoft Copilot and Power Virtual Agents, […]
Community Summit North America is the largest independent innovation, learning, and training event of the Microsoft Business Applications ecosystem. You’ll get real-world tips & tricks and advanced strategies around […]
CE / Power Platform Project Presentations All students will present their projects for feedback from Industry Professionals. Panel of Judges will review via Teams Meeting; Presentations will be given in-person […]
In this session, you will learn what Cloud Computing and Azure Services are and how they support the modern workplace. You will be able to explain the various methods of […]
In this session, we will introduce you to the concept of Artificial Intelligence and provide a basic understanding of what it is and how it is used in our everyday […]
In this course, we will introduce you to the concept of a relational database and its primary functions of data storage and management. We will use use-cases to demonstrate the […]
This course provides a comprehensive overview of security architecture and best practices within Microsoft Dataverse, the data backbone of the Power Platform. Designed for administrators, solution architects, and power users, […]
Data Management In this session, you will learn the key concepts and principles of data management within D365CE and the Power Platform. You will learn to import and export data within D365CE and the Power Platform (the Dataverse). You will learn to the configure Duplicate Detection and how that impacts the maintenance of data quality. […]
In this session, we will introduce the concept of Solution Management as it applies within the Microsoft Ecosystem. At the completion of this course, you will understand the difference between unmanaged and managed solutions and when and why to use each type. We will discuss solution objects and components and practice the creation, modification, import […]
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