Power Automate (3-Day Session) with Sam Stern Technology Consulting Supervisor at RSM US In this session, you will learn how the Power Automate functionality within Microsoft 365 replaces the need […]
Introduction to AI with Prachi Mishra AI Business Solutions Engineer at Microsoft In this session, we will introduce you to the concept of Artificial Intelligence and provide a basic understanding […]
Sales Module Review with Prachi Mishra AI Business Solutions Engineer at Microsoft In this session, we will review the D365CE Sales Module. When this module is complete, you will […]
Intro to Customer Insight - Journeys with Zaini Sharif-Mohamed Microsoft Dynamics Consultant at Lana Partners In this session, we will introduce you to the Customer Insight - Journeys Module (what […]
Introduction to Customer Service with Daniel Meindertsma Microsoft CE Senior Solution Architect at Centric Consulting In this session, we will explain the Customer Service apps, what for and how they […]
Sales, Marketing and Customer Service Co-Pilot This hands-on course equips professionals with the skills to harness Microsoft Copilot across sales, marketing, and customer service functions. Participants will learn how to streamline workflows, personalize customer engagement, and drive data-informed decisions using AI-powered tools embedded in Dynamics 365. Through real-world scenarios and guided practice, learners will explore […]
Co-Pilot Studio, Power Virtual Agents (2-Day Session) with Zaini Sharif-Mohamed Microsoft Dynamics Consultant at Lana Partners In this session, you'll explore the fundamentals of Microsoft Copilot and Power Virtual Agents, learning how they enhance user interactions and automate business processes. You'll gain hands-on experience configuring and deploying chatbots, integrating them into business applications to improve […]
Co-Pilot Studio, Power Virtual Agents (2-Day Session) with Zaini Sharif-Mohamed Microsoft Dynamics Consultant at Lana Partners In this session, you'll explore the fundamentals of Microsoft Copilot and Power Virtual Agents, learning how they enhance user interactions and automate business processes. You'll gain hands-on experience configuring and deploying chatbots, integrating them into business applications to improve […]
Power Pages with David Bacon Senior Power Platform Developer at Procentrix In this session, you will learn to build the Microsoft equivalent of a web-based Portal / website using the Power Pages technology. Upon completion of this course you will understand where Power Pages sits within the Power Platform. You will be able to create […]
Introduction to OmniChannel with Zaini Sharif-Mohamed Microsoft Dynamics Consultant at Lana Partners In this session, we will introduce you to OmniChannel within D365CE which is another name for Contact Center. Contact Center is an extension of the Customer Center Module allowing multiple channels of communication in a single environment. The purpose of this session is […]
Introduction to Project Operations In this session, you'll learn how Microsoft Project Operations fits into the Modern Workplace and how leverage this business application to optimize project management and automate critical business processes. We will explore key features such as resource allocation, financial setup, and workflow automation to enhance operational efficiency. You will see demos […]
Introduction to Field Service App with Andrea Lange Technology Consulting Manager at RSM US LLP In this session, we will introduce the Field Service App and explain how and why this module is used by the Modern Workplace. We will share real world use cases and discuss the difference between Field Service versus Connected Field […]
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