Introduction to Customer Service In this session, we will explain the Customer Service apps, what for and how they are used in the Modern Workplace. By the end of this course, you will be able to navigate the entire module and understand all of the Customer Service Apps. You will be introduced to the Common […]
Intro to Customer Insight - Journeys In this session, we will introduce you to the Customer Insight - Journeys Module (what used to be known as the Marketing Module). At the completion of this course you will understand Marketing concepts and personas within the D365CE business application. You will understand the D365 Customer Insights - […]
Introduction to OmniChannel In this session, we will introduce you to OmniChannel within D365CE which is another name for Contact Center. Contact Center is an extension of the Customer Center Module allowing multiple channels of communication in a single environment. The purpose of this session is to demonstrate what Microsoft is working to accomplish with […]
Introduction to Project Operations In this session, you'll learn how Microsoft Project Operations fits into the Modern Workplace and how leverage this business application to optimize project management and automate critical business processes. We will explore key features such as resource allocation, financial setup, and workflow automation to enhance operational efficiency. You will see demos […]
Introduction to Field Service App In this session, we will introduce the Field Service App and explain how and why this module is used by the Modern Workplace. We will share real world use cases and discuss the difference between Field Service versus Connected Field Service. You will learn each of the Field Service components […]
CE/Power Platform Project Preparation Projects will be due April 29 - May 1, 2026.
CE/Power Platform Project Preparation Projects will be due April 29 - May 1, 2026.
CE / Power Platform Project Presentations All students will present their projects for feedback from Industry Professionals. Panel of Judges will review via Teams Meeting; Presentations will be given in-person and streamed on camera via Teams.
CE / Power Platform Project Presentations All students will present their projects for feedback from Industry Professionals. Panel of Judges will review via Teams Meeting; Presentations will be given in-person and streamed on camera via Teams.
CE / Power Platform Project Presentations All students will present their projects for feedback from Industry Professionals. Panel of Judges will review via Teams Meeting; Presentations will be given in-person and streamed on camera via Teams.
Self-Study: D365CE Item by Item Training - Customer Service App Perfect for those new to customer support systems, the Customer Service curriculum introduces learners to the basics of managing customer issues with Dynamics 365. With 45 micro-courses tailored to beginners, it builds core skills needed to navigate service workflows, resolve cases, and support customers effectively. Learn […]
Self-Study: D365CE Item by Item Training - Field Service App The Field Service curriculum is built for individuals with no prior experience in Dynamics 365 or field operations systems. It walks learners through the foundational concepts of delivering service in the field, managing technicians, and using technology to improve efficiency. Understand what work orders are and […]
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