Introduction to Customer Service with Daniel Meindertsma Microsoft CE Senior Solution Architect at Centric Consulting In this session, we will explain the Customer Service apps, what for and how they […]
Introduction to Project Operations with Ashley Steiner, Microsoft MVP Director, Business Applications at Elevate Digital In this session, you'll learn how Microsoft Project Operations fits into the Modern Workplace and […]
Co-Pilot Studio, Power Virtual Agents (2-Day Session) with Simon Wang AI Business Solution Engineer at Microsoft In this session, you'll explore the fundamentals of Microsoft Copilot and Power Virtual Agents, […]
Power Pages with David Bacon Senior Power Platform Developer at Procentrix In this session, you will learn to build the Microsoft equivalent of a web-based Portal / website using the […]
Introduction to OmniChannel with Zaini Sharif-Mohamed Microsoft Dynamics Consultant at Lana Partners In this session, we will introduce you to OmniChannel within D365CE which is another name for Contact Center. […]
Introduction to Field Service App with Andrea Lange Technology Consulting Manager at RSM US LLP In this session, we will introduce the Field Service App and explain how and why this module is used by the Modern Workplace. We will share real world use cases and discuss the difference between Field Service versus Connected Field […]
Assign D365CE Capstone Projects Projects are DUE: Dec 1-5, 2025
Introduction to Dataverse Security with Tad Thompson Cloud Solution Architect at Microsoft This course provides a comprehensive overview of security architecture and best practices within Microsoft Dataverse, the data backbone of the Power Platform. Designed for administrators, solution architects, and power users, the course explores how to implement robust security models that protect sensitive business […]
Self-Study: D365CE Item by Item Training - Sales App The Sales curriculum is crafted specifically for individuals who are new to Dynamics 365 Sales. It offers a clear, step-by-step introduction to the tools and workflows that help manage customer relationships and drive sales. Through 37 easy-to-follow micro-courses and guided learning paths, learners gain hands-on experience navigating […]
MANDATORY: TechFluent | IBI PRE-TRAINING In this 30-minute Session Elif Item, Founder and CEO from IBI, will introduce the IBI Platform. Over the next 3 days you will use the IBI platform to learn about the Sales, Service and Field Service Modules and how to properly configure them. These learning modules are self-paced and […]
Self-Study: D365CE Item by Item Training - Customer Service App Perfect for those new to customer support systems, the Customer Service curriculum introduces learners to the basics of managing customer issues with Dynamics 365. With 45 micro-courses tailored to beginners, it builds core skills needed to navigate service workflows, resolve cases, and support customers effectively. Learn […]
Self-Study: D365CE Item by Item Training - Field Service App The Field Service curriculum is built for individuals with no prior experience in Dynamics 365 or field operations systems. It walks learners through the foundational concepts of delivering service in the field, managing technicians, and using technology to improve efficiency. Understand what work orders are and […]
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